Hangzhou

Four Seasons Hotel Hangzhou at West Lake

Name: Four Seasons Hotel Hangzhou at West Lake
Address: 5 Lingyin Road, Hangzhou, 310013, CN
Rating: 9.6

5 Lingyin Road, Hangzhou, 310013

The experience

Luxurious AccommodationsIndulge in rooms adorned with traditional Chinese embroidery, soundproofed for your comfort, and equipped with modern amenities including a flat-screen TV and a lavish bathroom with a rainshower.

Top-Notch FacilitiesEnjoy a range of facilities such as an indoor pool, spa, and meeting spaces. Let the concierge assist you in planning excursions, while the 24-hour reception takes care of your needs with services like luggage storage and currency exchange.

Culinary DelightsSavor a variety of cuisines at the hotel's two restaurants, from authentic Hangzhou dishes to continental fare. Unwind with afternoon tea or cocktails at the elegant lobby lounge.

Experience luxury and convenience at Four Seasons Hotel Hangzhou at West Lake. Book now to create unforgettable memories.

At the hotel

Popular amenities

87 listed

24-hour front desk
24-hour security
Air conditioning
ATM/cash machine on site
Babysitting/child services
Bar
Barber/beauty shop
Beauty Services
Bike tours
Breakfast in the room

View all amenities

Breakfast takeaway containers
Business center
Car hire
Cashless payment available
CCTV in common areas
CCTV outside property
Cleaning standards that are effective against Coronavirus
Concierge service
Contactless check-in/check-out
Currency exchange
Cycling
Daily housekeeping
Delivered food - securely covered
Designated smoking area
Dry cleaning
Express check-in/check-out
Face masks for guests available
Facilities for disabled guests
Family rooms
Fax/photocopying
Fire extinguishers
First aid kit available
Fitness center
Fitness facilities
Fitness/spa locker rooms
Food delivered to guest room
Free WiFi
Fruits
Games room
Garden
Guest room sealed after cleaning
Guest rooms disinfected between stays
Guests can opt-out any cleaning services during stay
Hair Salon Services
Hand sanitizer in guest room and key areas
Heated pool
Heating
Hot tub/Jacuzzi
Indoor pool
Ironing service
Key card access
Kid meals
Kids' outdoor play equipment
Laundry
Laundry washed per local authority guidelines
Lift / Elevator
Lockers
Luggage storage
Massage services
Meeting/banquet facilities
Mobile app for room service
Non-smoking rooms
Physical distancing in dining areas
Physical distancing rules followed
Private check-in/check-out
Process in place to check health of guests
Property cleaned by professional cleaning companies
Restaurant
Room service
Safety deposit box
Sanitized tableware & silverware
Screens / Barriers between staff and guests for safety
Security alarm
Shallow end
Shared stationery like menus, pens are removed
Smoke alarms
Soundproof rooms
Spa/wellness center
Spa/wellness center services
Staff adhere to local safety protocols
Sun terrace
Swimming pool
Terrace
Thermometers for guests provided by property
Tour desk
Tour/class on local culture
WiFi available

Live guest feedback

Guest reviews

9.6out of 10

Amazing hotel, very hospitable, professional and attentive team.We had one of the most wonderful and unforgettable exper
Guli · couple · 2026-09-04
10/10
“Every detail”
Worth knowing: Nothing
Brilliant!
Maria · family with children · 2026-08-31
10/10
“It was great!!! We were celebrating birthday! The hotel helped organise everything! Thanks 10/10”
Worth knowing: -
Un placer para los sentidos.
Elena · family with children · 2026-08-29
10/10
“El cuidado y delicadeza detrás de todos los detalles, la excelente atención del personal, la belleza de los jardines y la naturaleza que rodea al hotel.”
By far my favourite Four Seasons in China
603ukyc · Family · 2026-08-21
10/10
“After staying at several Four Seasons properties in China, Four Seasons Hangzhou at West Lake is by far my favourite. The service, food, facilities and landscape are all at the level you would expect from the brand, but what really sets this property apart is its sense of place. It feels much closer to a resort than simply a hotel. The hotel is beautifully integrated into its surroundings, with gardens filled with lush greenery, lily ponds, streams, water bridges and covered corridors featuring traditional Chinese architectural elements. Even during the rainy season, we enjoyed walking around the property and taking in the picturesque scenery. We stayed in Room 166, which had a wonderful 270-degree panoramic view over a private garden, together with an outdoor terrace. Sitting outside with a cup of tea, watching the raindrops fall into the garden and simply slowing down was almost heavenly. The low density of the property is another major advantage. We rarely encountered other guests beyond the main lobby, which made it incredibly easy to unwind and enjoy a real sense of privacy and solitude. The dining was another highlight. Jin Sha, the hotel's Michelin one-star Chinese restaurant, is a must-try. It combines a beautiful traditional setting overlooking the gardens with refined Jiangsu-Zhejiang cuisine and seasonal ingredients. We also enjoyed West Lake Bistro, the Italian restaurant, where the seafood was fresh and full of flavour. The Eight Trigrams cocktails at the Lobby Lounge were particularly interesting and creative, offering a fun interpretation of traditional Chinese culture through cocktails. One of our favourite experiences was the traditional Chinese costume photo shoot within the hotel. It was a wonderful way to experience the property and, more importantly, created some very special memories for our family to take home with us. The gym is surprisingly small for a hotel of this calibre, and the swimming pool and gym are located in a separate area, meaning guests normally need to walk outside for a short distance to reach them. These are not really shortcomings that can be easily addressed, given that the property was designed and developed more than 15 years ago. To their credit, the staff openly acknowledged these limitations and offered us access to a staff passageway so that we could reach the facilities without walking outside in the rain. This was particularly helpful during the rainy season and with young children. I would like to thank Frieda and Cathy from Breakfast, Peter from Jin Sha, Lulu, Sunny and Jasmine from the Front Desk, Hayden from the Bistro and Albert from the Pool area. They all contributed to making our family trip even more memorable. Four Seasons Hangzhou at West Lake is a very special property. The combination of beautiful Chinese gardens, tranquillity, outstanding dining and genuinely attentive service makes it feel like a private retreat within Hangzhou. Of all the Four Seasons hotels I have stayed at in China, this is the one I would most happily return to.”

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