Hakone

Hoshino Resorts KAI Sengokuhara

Name: Hoshino Resorts KAI Sengokuhara
Address: 817-359 Sengokuhara, Hakone, 250-0631, JP
Rating: 9.6

817-359 Sengokuhara, Hakone, 250-0631

The experience

Luxurious AmenitiesIndulge in onsite massages and stay connected with complimentary Wi-Fi. Enjoy a daily local cuisine breakfast and unwind in elegantly decorated rooms with modern facilities including rain showers and spring water baths.

Convenient LocationSituated in Hakone, our hotel is nestled in the mountains, just a short drive from landmarks like Ōwakudani and Fuji-Hakone-Izu National Park. Explore nearby attractions such as Hakone Open Air Museum and Hakone Kowakien Yunessun.

Personalized ServiceExperience a warm welcome with a 24-hour front desk and elevator access. With only 16 uniquely furnished guestrooms, enjoy a cozy and intimate stay. Book now for a relaxing getaway at Hoshino Resorts KAI Sengokuhara.

At the hotel

Popular amenities

10 listed

24-hour front desk
Elevator
Free breakfast
Free breakfast (local cuisine)
Free self parking
Free WiFi
Genkan (entryway)
Kaiseki meal
Smoke-free property
Wheelchair accessible

Live guest feedback

Guest reviews

9.6out of 10

Ben · 2025-08-02
4/10
“Sharing our experience in the hope others will find the information useful. We spent two nights here. Three key observations. SERVICE Bluntly the service was nowhere near good enough. Throughout the stay. A number of staff were clearly trying their best but it felt like we were being looked after by trainees. Three examples: on arrival we waited for 25 minutes in reception, with no one else waiting, no check outs or other check ins, with almost zero information or updates. The only contact with the sole member of staff was when she came over to us and said 'you have booked dinner for 7.30, it will be very busy, we advise you to re-book at 5.30pm'. We said no thanks, not least as it didn't suit us but also as we'd booked 7.30 many weeks before (as it turned out it was almost eerily quiet at 7.30 ... one wonders whether they were trying to get all guests seated in that single early sitting). She then returned 10 minutes later to ask if we were sure whether we wanted fresh towels every day (bear in mind we hadn't even checked in at this point). We asked to book a cab to the local (Odawara) station on departure. We were told it was 'very hard'. We were subsequently told it was taken care of, but then - over the following 6 hours, including twice at dinner that evening by two different hotel employees - we were asked, 'do you need a cab, today? tomorrow?'. These are the simple things, the small things that should be automatically removed from guests' list of worries. But they wer”
Mina · family · 2025-06-12
10/10
“Exceptional service and facility. A bit outside of Hakone but a great location for folks who need to stay away from the city and people. The small town/ Sengokuhara is also great - a ton of museums and good restaurants. All walking distance. ”
If you’re a foodie… this isn’t one to miss!
Mountinmad · Couples · 2025-03-05
10/10
“A truly memorable short stay n Hakone. A great location for jumping on a bus on the Hakone loop… 15 / 20 mins (inc the walk from the hotel) and you are at the terminus for the Rope way and the Pirate boat trip across the lake. The accommodation (with just 16 rooms) just oozes quality and tranquility with every room having its own private balcony with hot bath to soak in. Beds, whilst traditional, are so comfy! Now… for the main event! The food…. OMG what a truly amazing experience… breakfast and dinner… and whilst super quality and beautifully (and privately) served in your own booth have a total quantity to blow even the biggest eaters! Wonderful service and to close… I’m not sure where a couple of the ridiculous reviews have come from but they are obviously either an error or are trying it on…. Try for yourself - you won’t be disappointed. Huge thank you to the staff for such a wonderful experience this week.”
Dave · partner · 2024-11-08
10/10
“Wonderful stay at Hoshino Kai Resort ”

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Hotel info and reviews come from third-party sources.