Nairobi

Novotel Nairobi Westlands

Name: Novotel Nairobi Westlands
Address: Lower Kabete Road Westlands, Nairobi, KE
Rating: 8.9

Lower Kabete Road Westlands, Nairobi

The experience

Luxurious Amenities - Novotel Nairobi Westlands offers an outdoor swimming pool, fitness centre, and terrace for guests to relax and unwind during their stay.

Family-Friendly Services - With a kids' club and room service available, families can enjoy a comfortable and convenient stay at this 4-star hotel.

Culinary Delights - Guests can indulge in a variety of dining options including Indian, Italian, and local cuisine at the hotel's restaurant. Special dietary requests are also accommodated.

To experience luxury, comfort, and delicious dining options in Nairobi, book your stay at Novotel Nairobi Westlands now.

At the hotel

Popular amenities

94 listed

24-hour front desk
24-hour security
Access to health care professionals
Accessible parking
Air conditioning
Babysitting/child services
Bar
Barber/beauty shop
Beauty Services
Breakfast in the room

View all amenities

Cashless payment available
CCTV in common areas
Cleaning standards that are effective against Coronavirus
Coffee Shop on site
Concierge service
Contactless check-in/check-out
Currency exchange
Daily housekeeping
Delivered food - securely covered
Designated smoking area
Dry cleaning
Emergency cord in bathroom
Evening entertainment
Express check-in/check-out
Face masks for guests available
Facilities for disabled guests
Family rooms
Fax/photocopying
Fire extinguishers
First aid kit available
Fitness center
Fitness facilities
Fitness/spa locker rooms
Free Parking
Free WiFi
Guests can opt-out any cleaning services during stay
Hair Salon Services
Hand sanitizer in guest room and key areas
Happy hour
Heated pool
Heating
Higher level toilet
Invoice provided
Ironing service
Key access
Key card access
Kid meals
Kids' club
Kids' pool
Laundry
Laundry washed per local authority guidelines
Lift / Elevator
Lockers
Lower bathroom sink
Luggage storage
Manicure
Massage services
Meeting/banquet facilities
Non-smoking rooms
Non-smoking throughout
Outdoor pool
Parking
Parking garage
Pedicure
Physical distancing rules followed
Pool bar
Private parking
Process in place to check health of guests
Property cleaned by professional cleaning companies
Restaurant
Rooftop pool
Room service
Safety deposit box
Security alarm
Smoke alarms
Snack bar
Soundproof rooms
Spa/wellness center
Spa/wellness center services
Special diet menus - on request
Staff adhere to local safety protocols
Steam room
Sun terrace
Sun umbrellas
Swimming pool
Terrace
Themed dinner nights
Thermometers for guests provided by property
Toilet with grab rails
Valet parking
Visual aids: Braille
Wheelchair accessible
WiFi available
Wine/champagne

Live guest feedback

Guest reviews

8.9out of 10

Overall, the hotel has good potential and some excellent staff members, especially Lan, whom we sincerely thank for his
Bekzod · couple · 2026-09-11
9/10
“We stayed at Novotel Nairobi Westlands for two nights during our Africa safari trip. On the positive side, the staff were generally very polite, welcoming, and helpful. A special thank you to Lan, who assisted us with our arrival and departure. He was extremely helpful, friendly, and professional, and his excellent attitude made a very positive impression on us.”
Worth knowing: Unfortunately, there were several issues that we did not expect from a hotel of this brand and standard. On one of the days, the elevator stopped working. I asked the reception several times over approximately 30 minutes what was happening, but I was repeatedly told that the elevator was working, even though it clearly was not. I would have appreciated an honest explanation instead. Housekeeping was also disappointing. On the first day, nobody came to clean our room during the day. Only at around 5 PM did someone finally come and ask whether we wanted the room cleaned. For a hotel of this level, this is not the standard of service I would expect. The following day, housekeeping cleaned the room but removed one of our pillows and the face towels without replacing them. Another issue was the bathroom ventilation, which did not seem to work at all. There was also a problem with the electrical sockets. Some sockets were designed to accommodate thicker plug types commonly used by guests from parts of Asia, but unfortunately those sockets did not work. For an international hotel receiving guests from different countries, functional and convenient power outlets are very important.
Tracy · solo traveller · 2026-09-09
10/10
“Everything”
Worth knowing: Nothing
Tracy · solo traveller · 2026-09-09
10/10
“Everything”
Worth knowing: Nothing
Very nice hotel for a staycation
Kirimi · solo traveller · 2026-09-01
9/10
“Beautiful and very clean”
Worth knowing: Too expensive and the bottled water tasted weird, tasted like borehole water.