George Town · Pulau Pinang

JEN Penang Georgetown by Shangri-La

Name: JEN Penang Georgetown by Shangri-La
Address: Magazine Road, George Town, Pulau Pinang, 10300, MY
Rating: 8.8

Magazine Road, George Town, Pulau Pinang, 10300

The experience

Luxurious AmenitiesEnjoy a 24-hour health club, outdoor pool, and sauna for ultimate relaxation. Complimentary Wi-Fi, concierge services, and babysitting add convenience to your stay.

Culinary DelightsIndulge in local and international cuisine at Cafe Jen, grab a drink at the bar/lounge, or opt for room service. Don't miss the daily continental breakfast for a perfect start to your day.

Convenient LocationSituated in the heart of George Town, steps away from 1st Avenue Mall and KOMTAR, JEN Penang Georgetown by Shangri-La offers easy access to popular attractions. Benefit from airport shuttle service and close proximity to key landmarks.

Book your stay now at JEN Penang Georgetown by Shangri-La for a memorable experience in Penang!

At the hotel

Popular amenities

42 listed

24-hour front desk
24-hour health club
Accessible airport shuttle
Airport transportation - pickup (surcharge)
Ballroom
Banquet hall
Braille or raised signage
Breakfast available (surcharge)
Computer station
Concierge service

View all amenities

Conference center
Covered parking
Designated smoking area
Elevator
Express check-in
Express check-in/check-out
Express check-out
Fitness facilities
Free self parking
Free WiFi
Free wired internet
Garden
Gift shops or newsstand
Limo or town car service available
Luggage storage
Meeting rooms
Multilingual staff
No accessible airport shuttle
Parking (limited spaces)
Pool sun loungers
Pool umbrellas
Porter/bellhop
Safe-deposit box at front desk
Sauna
Snack bar/deli
Steam room
Television in common areas
Tours/ticket assistance
Wedding services
Well-lit path to entrance
Wheelchair-accessible on-site restaurant
Wheelchair-accessible public washroom

Live guest feedback

Guest reviews

8.8out of 10

Rest and transit
Shahriman86 · Family · 2026-03-25
10/10
“Room/Restaurant/ Lobby lounge”
Quiet moments above the city
humminggirl · Family · 2026-03-21
10/10
“The contrast between the busy streets and the calm inside the hotel is what I remember most. Being higher up, we had an open view over the city, and it created a sense of space that we kept coming back to throughout the stay. The club lounge became one of our favorite spots. It’s easy to drop by during the day for coffee or something refreshing, and in the evening it feels more intimate with light bites. I appreciated the option to have breakfast there instead of the main restaurant – even though the selection is smaller, it feels more curated, with touches like good cheeses and smoked salmon, and a noticeably quieter atmosphere.”
Practical and well-organized city stay
Alexey_Glazunov · Family · 2026-03-21
10/10
“From a planning perspective, the hotel is very efficient. Its position in central George Town allows easy access to key heritage streets without needing transport. The internal connection to Komtar proved highly convenient – it’s not just about shops and cafés, but also indoor activities. The kids really enjoyed the technical museum there, which helped structure part of the day. Having free parking in this area is also a clear advantage. The room design is modern and functional, with a layout that works well for a short family stay. Soundproofing stood out – the room remained completely quiet despite the busy surroundings. The gym is spacious and well-equipped, with natural light that makes it more comfortable to use. Service quality is consistent with Shangri-La standards, though delivered in a more relaxed and informal way.”
Disappointed
Sunshine01265774292 · Family · 2026-03-06
8/10
“Booked a club room as advertised cocktails and canapes from 4pm til 7pm. It was last 2 days of our holiday so thought this would be a lovely treat! Disappointed as not as advertised, yes they had lovely canapes, and free flowing beer and wine..spirits were smirnoff vodka, spicy rum, cheap whiskey, brandy and we were told we could make our own cocktails? We did complain at club lounge and at reception but had no response. False advertising! So overall, nice rooms, quite friendly, well positioned hotel but wouldn't go back.”