Cancún · Quintana Roo

Kempinski Hotel Cancun

Name: Kempinski Hotel Cancun
Address: Retorno del Rey No. 36, Cancún, Quintana Roo, 77500, MX
Rating: 9.2

Retorno del Rey No. 36, Cancún, Quintana Roo, 77500

The experience

Luxurious Amenities and Services

This Kempinski Hotel Cancun is a paradise offering 2 outdoor swimming pools, a rejuvenating spa, and a pristine private beach. Indulge in modern rooms with top-notch entertainment systems and unwind in the Kempinski spa and Salon with a variety of massage therapies and body treatments.

Exquisite Dining Experience

Savor a culinary journey from traditional Asian delights at The Sushi Bar to Mediterranean flavors at Fantino. Enjoy indoor or outdoor dining with ocean views and sip on cocktails at the elegant Lobby Lounge.

Convenient Location and Transportation Services

Conveniently located just 20 minutes from Cancun International Airport, the hotel offers seamless airport transfers and easy access to nearby attractions like Aquaworld. Experience luxury and comfort at its finest at the Kempinski Hotel Cancun.

At the hotel

Popular amenities

119 listed

24-hour front desk
24-hour security
Access to health care professionals
Accessible parking
Air conditioning
Airport drop off
Airport pick up
Airport shuttle
Airport shuttle (additional charge)
ATM/cash machine on site

View all amenities

Babysitting/child services
Bar
Barber/beauty shop
Beach
Beachfront
Beauty Services
Breakfast in the room
Car hire
Cashless payment available
CCTV in common areas
CCTV outside property
Children's playground
Cleaning standards that are effective against Coronavirus
Coffee Shop on site
Concierge service
Cooking class
Currency exchange
Daily housekeeping
Delivered food - securely covered
Designated smoking area
Dry cleaning
Express check-in/check-out
Face masks for guests available
Facilities for disabled guests
Family rooms
Fax/photocopying
Fire extinguishers
First aid kit available
Fitness center
Fitness classes
Fitness facilities
Fitness/spa locker rooms
Food delivered to guest room
Free WiFi
Garden
Golf course
Guest room sealed after cleaning
Guest rooms disinfected between stays
Guests can opt-out any cleaning services during stay
Hair Salon Services
Hand sanitizer in guest room and key areas
Heated pool
Heating
Hot tub/Jacuzzi
Invoice provided
Ironing service
Key card access
Kid meals
Kid-friendly buffet
Kids' club
Laundry
Laundry washed per local authority guidelines
Lift / Elevator
Live music/performance
Lockers
Luggage storage
Manicure
Massage services
Meeting/banquet facilities
Minimarket on site
Non-smoking rooms
Non-smoking throughout
Outdoor furniture
Outdoor pool
Parking
Pedicure
Personal trainer
Physical distancing in dining areas
Physical distancing rules followed
Pool with view
Private beach area
Private check-in/check-out
Private parking
Process in place to check health of guests
Restaurant
Room service
Safety deposit box
Sanitized tableware & silverware
Sauna
Screens / Barriers between staff and guests for safety
Security alarm
Shallow end
Shared stationery like menus, pens are removed
Shuttle service
Shuttle service (additional charge)
Smoke alarms
Snack bar
Solarium
Spa/wellness center
Spa/wellness center services
Special diet menus - on request
Staff adhere to local safety protocols
Steam room
Sun loungers or beach chairs
Sun terrace
Sun umbrellas
Swimming pool
Temporary art galleries
Tennis court
Tennis equipment
Terrace
Toilet with grab rails
Tour desk
Tour/class on local culture
Valet parking
Wheelchair accessible
WiFi available
Wine/champagne
Yoga classes

Live guest feedback

Guest reviews

9.2out of 10

Idéal pour finir les vacances en beauté et en toute sérénité
idris · family with children · 2026-08-25
10/10
“Quasiment tout : les chambres, les équipements sportifs, les piscines, les restaurants et surtout la qualité de service personnalisée, le professionnalisme de l'ensemble du personnel”
Worth knowing: le petit déj un peu limité avec la formule continentale
Ask for Osman!
brianas807 · Friends getaway · 2026-08-10
10/10
“Kempinski Cancun was such a lovely experience and it was largely due to our waiter, Osman! We were celebrating my friend’s birthday, and he went out of his way to make sure we had a 100% authentic Yucatán breakfast made specially for us! It was so extremely nice of him to do that and it was incredible. I would come back to this resort just for his service alone. I cannot recommend this resort enough!”
Experience the Magic that is the Kempinski Hotel Cancun
V7734UGsandrae · Family · 2026-08-05
10/10
“I have stayed at this property before when it was the Ritz-Carlton, and I can confidently say that The Kempinski Hotel Cancun has preserved everything that made it special while elevating the experience even further. Every aspect of the resort is nothing short of exquisite. The dining experience is exceptional, with every meal beautifully prepared and presented. The rooms are elegant, spacious, and impeccably maintained. The beds are among the most comfortable I've ever slept in, making it easy to completely relax, and the bathrooms are luxurious, offering everything you need for a spa-like experience. The grounds are absolutely stunning, with beautifully maintained landscaping, breathtaking ocean views, and an atmosphere that feels peaceful and refined. What truly sets The Kempinski apart, however, is its people. The staff is the heart of this resort and the reason our stay became an experience we'll never forget. Every employee we encountered was warm, attentive, professional, and genuinely invested in making our vacation special. They anticipated our needs, offered thoughtful recommendations, paid attention to the smallest details, and consistently went above and beyond to ensure we were comfortable and happy. You can tell they take great pride in delivering world-class hospitality. Our vacation actually began before we even arrived. Antonio, our concierge, reached out in advance and took care of every detail, including arranging our transportation. His communication was prompt, friendly, and reassuring, making us feel welcomed long before we stepped onto the property. When we landed, Arturo greeted us and provided a comfortable, seamless ride to the hotel, setting the tone for the exceptional service we would experience throughout our stay. Check-in was effortless, allowing us to begin enjoying our vacation immediately. One evening, we had the pleasure of meeting Margarita during turndown service. She transformed a simple evening routine into a thoughtful and memorable experience with her warmth and attention to detail. The Club Lounge was one of our favorite parts of the resort. Aaron, the concierge, was outstanding. He greeted us with a smile every day, offered excellent recommendations, and made us feel like valued guests rather than just visitors. Oscar crafted some of the best cocktails we've had, and every member of the Club Lounge team provided exceptional service that made us look forward to returning each day. At the pool, Edgar was equally wonderful. His cheerful attitude, attentiveness, and genuine hospitality made our days by the water even more enjoyable. In fact, every staff member we encountered—whether at the restaurants, pool, housekeeping, concierge, or throughout the resort—made us feel welcomed and appreciated. I wish I could remember everyone's names because every single person contributed to making this vacation extraordinary. Their kindness, professionalism, and commitment to excellence created an experience that exceeded every expectation. The Kempinski Hotel Cancun is a destination where luxury meets genuine hospitality. It's rare to find a resort that combines beautiful accommodations, exceptional dining, pristine facilities, and a staff that consistently delivers personalized service with such grace and warmth. Thanks to the incredible team, this was one of the best vacations we've ever had, and we are already looking forward to returning.”
Only the name has changed still a wonderful experience
michaelpZ9466DH · Family · 2026-07-27
10/10
“My wife and I just spent five memorable nights at the Kempinski Hotel Cancun. This hotel was previously the Ritz Carlton Cancun. This was our first visit since the hotel changed brands. We had previously been to the Ritz Carlton many times in the past and after this visit we are hoping to return to this hotel many times in the future. The hotel and property have been meticulously maintained as it was in the past. The suite that we were assigned was spotless as well as beautiful. The staff is unmatched in their attentiveness and anticipation of your needs. They make you feel wanted and at home wherever you go on the property. The restaurants at the hotel are the best in Cancun. Fantino is unmatched for service and incredible food. Casitas is a fine choice for more casual dining with an option of having dinner on the beach. The hotel has two beautiful pools and a hot tub along with a lovely large beach where you could rent cabanas for privacy. My wife and I would recommend the Kempinski Hotel Cancun to anyone planning a visit to Cancun. Mike P from Long Island, NY”