Playa del Carmen · Quintana Roo

Banyan Tree Mayakoba

Name: Banyan Tree Mayakoba
Address: Carretera Federal Chetumal, Playa del Carmen, Quintana Roo, 77710, MX
Rating: 9.6

Carretera Federal Chetumal, Playa del Carmen, Quintana Roo, 77710

The experience

Luxurious Villas with Private Pools and GardensIndulge in the ultimate luxury experience at Banyan Tree Mayakoba, where each villa boasts a private pool, landscaped garden, and a spacious layout. Relax on your private sun terrace or unwind in the large bathroom with an iPod docking station.

Gourmet Dining and BarsSatisfy your culinary cravings at our 11 specialty restaurants offering a variety of international cuisines. Enjoy Thai delicacies at Saffron and sip on cocktails at Reflections Bar by the outdoor pool for a truly immersive dining experience.

Full-Service Spa and Recreational ActivitiesPamper yourself at the Banyan Tree Spa with rejuvenating massages and body treatments. Stay active at the gym or embark on a mangrove boat tour. Golf enthusiasts can perfect their swing at El Camaleón Golf Club just steps away.

Experience luxury and relaxation at its finest at Banyan Tree Mayakoba. Book your stay now for an unforgettable getaway.

At the hotel

Popular amenities

120 listed

24-hour front desk
24-hour security
Access to health care professionals
Air conditioning
Airport drop off
Airport pick up
Airport shuttle
Airport shuttle (additional charge)
Allergy-free room
Archery

View all amenities

ATM/cash machine on site
Babysitting/child services
Bar
Barber/beauty shop
BBQ facilities
Beach
Beachfront
Beauty Services
Bike tours
Board games/puzzles
Breakfast in the room
Breakfast takeaway containers
Broadcast Live sport events
Business center
Car hire
Cashless payment available
CCTV in common areas
Chapel/shrine
Children's playground
Cleaning standards that are effective against Coronavirus
Concierge service
Contactless check-in/check-out
Cooking class
Currency exchange
Cycling
Daily housekeeping
Delivered food - securely covered
Dry cleaning
Face masks for guests available
Facilities for disabled guests
Family rooms
Fax/photocopying
Fire extinguishers
First aid kit available
Fishing
Fitness center
Fitness classes
Fitness facilities
Food delivered to guest room
Free Parking
Free WiFi
Fruits
Garden
Golf course
Guest rooms disinfected between stays
Guests can opt-out any cleaning services during stay
Hand sanitizer in guest room and key areas
Hot tub/Jacuzzi
Indoor play area
Infinity pool
Ironing service
Key card access
Kid meals
Kids' club
Laundry
Laundry washed per local authority guidelines
Luggage storage
Massage services
Meeting/banquet facilities
Mobile app for room service
Non-smoking rooms
Non-smoking throughout
Outdoor furniture
Outdoor pool
Parking
Personal trainer
Pet basket
Pet bowls
Pets allowed
Physical distancing in dining areas
Physical distancing rules followed
Pool bar
Private beach area
Private check-in/check-out
Private parking
Process in place to check health of guests
Property cleaned by professional cleaning companies
Restaurant
Room service
Safety deposit box
Sanitized tableware & silverware
Sauna
Screens / Barriers between staff and guests for safety
Security alarm
Shared stationery like menus, pens are removed
Shuttle service
Shuttle service (additional charge)
Smoke alarms
Snack bar
Snorkelling
Spa/wellness center
Spa/wellness center services
Special diet menus - on request
Staff adhere to local safety protocols
Steam room
Sun loungers or beach chairs
Sun terrace
Swimming pool
Tennis court
Tennis equipment
Terrace
Themed dinner nights
Tour desk
Valet parking
Walking tours
Water sport facilities on site
Wheelchair accessible
WiFi available
Wine/champagne
Yoga classes

Live guest feedback

Guest reviews

9.6out of 10

David · family with children · 2026-09-02
10/10
“All”
Beautiful property and great atmosphere.
B1391INdanb · Couples · 2026-08-15
10/10
“Beautiful property and great atmosphere. Staff is overall very friendly and engaging and remembered my name and order from the previous day. The breakfast team in Oriente is very nice with Marco and Edson as stand-outs. Marisol the hostess was very kind and knew exactly where we wanted to sit each morning. The bar team at La Copa is great. Irving, Oscar, Armando, Freddy, Sergio were on top of everything, remembered our orders from the previous night, and showed us new drinks. They went hunting for a specific wine that they found out we really enjoyed. Great hustle! Sands Beach Club is a really nice spot. The first time we went, service was a little slow but the second time, the guys were on top of it. They were really nice and attentive. When we got back from eating lunch, they had proactively changed all the towels and brought an ice chest with beers in it, ready for our return. Excellent anticipation and service. The food is very good overall and we had some excellent dishes. Saffron and La Copa were excellent. One thing to note about low season is that some of the restaurants are totally closed or are closed on certain days. This was never communicated until we tried to book them for a particular night. We did a Thai cooking class and the Haab which were both excellent and a lot of fun. However, the Haab was cancelled the original day we wanted to go and the Latin Beach BBQ was also cancelled due to lack of attendance. The hotel was very clear from the beginning this was possible and you have to wait until the day of to confirm. They said that multiple times so it was not a surprise, but it was still a minor inconvenience to have to reschedule other things in order to be able to do these experiences. Only other minor inconvenience worth noting is the bottled water in the rooms. At check-in, there were only 2 bottles for 2 people which seems strange given you can't drink the water. Each day, I had to request extra water and sometimes that was only 2 more. By the second or third day of a 7 day stay, I would have expected someone to pick up on that and do it proactively instead of me having to remind them, just to make sure the water was there when we returned. Overall it is a great property with a nice staff.”
Great service
134chanai · Couples · 2026-08-13
10/10
“We had an awesome experience at banyan tree. Was even better when Gamaliel gave us 5 star service at the beach club and accomodated us with chairs. Made the experience even better!!”
Awesome service
Companion50007286486 · Couples · 2026-08-12
10/10
“Banyan tree was amazing I highly recommend visiting, gamaliel specifically pampered us and made sure to take very good care of us, he went above and beyond and made our experience amazing. Hope to be coming back very soon!”

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