Playa del Carmen · Quintana Roo

Grand Velas Riviera Maya - All Inclusive

Name: Grand Velas Riviera Maya - All Inclusive
Address: Carretera Cancún-Tulum KM 62, Playa del Carmen, Quintana Roo, 77710, MX
Rating: 9.6

Carretera Cancún-Tulum KM 62, Playa del Carmen, Quintana Roo, 77710

The experience

Luxurious Tropical EscapeNestled in the stunning Riviera Maya, Grand Velas offers a sanctuary of natural beauty and elegance overlooking the Caribbean Sea.

Culinary Delights and WellnessSavor the exquisite creations of our talented chefs and immerse yourself in rejuvenating rituals at SE Spa, inspired by ancient wellness traditions.

Family Fun and Romantic GetawaysCreate unforgettable memories with your loved ones through a variety of exciting activities, while also cherishing intimate moments with your partner in the dreamy setting of Grand Velas Riviera Maya.

Book your stay now to experience the ultimate blend of luxury and relaxation at Grand Velas Riviera Maya.

At the hotel

Popular amenities

146 listed

24-hour front desk
24-hour security
Access to health care professionals
Aerobics
Air conditioning
Airport drop off
Airport pick up
Airport shuttle
Airport shuttle (additional charge)
Allergy-free room

View all amenities

ATM/cash machine on site
Baby safety gates
Babysitting/child services
Bar
Barber/beauty shop
Beach
Beachfront
Beauty Services
Bike tours
Billiards
Board games/puzzles
Breakfast in the room
Breakfast takeaway containers
Broadcast Live sport events
Business center
Car hire
Cashless payment available
CCTV in common areas
Chapel/shrine
Children's playground
Cleaning standards that are effective against Coronavirus
Coffee Shop on site
Concierge service
Contactless check-in/check-out
Cooking class
Currency exchange
Cycling
Daily housekeeping
Delivered food - securely covered
Dry cleaning
Emergency cord in bathroom
Entertainment staff
Evening entertainment
Face masks for guests available
Facilities for disabled guests
Family rooms
Fax/photocopying
Fire extinguishers
First aid kit available
Fitness center
Fitness classes
Fitness facilities
Fitness/spa locker rooms
Food delivered to guest room
Free Parking
Free WiFi
Fruits
Games room
Garden
Golf course
Grocery deliveries
Guest room sealed after cleaning
Guest rooms disinfected between stays
Guests can opt-out any cleaning services during stay
Hair Salon Services
Hand sanitizer in guest room and key areas
Higher level toilet
Hiking
Hot tub/Jacuzzi
Indoor play area
Infinity pool
Invoice provided
Ironing service
Karaoke
Key access
Key card access
Kid meals
Kid-friendly buffet
Kids' club
Kids' outdoor play equipment
Laundry
Laundry washed per local authority guidelines
Lift / Elevator
Live music/performance
Lower bathroom sink
Luggage storage
Manicure
Massage services
Meeting/banquet facilities
Mini golf
Mobile app for room service
Movie nights
Nightclub/DJ
Non-smoking rooms
Outdoor furniture
Outdoor pool
Parking
Parking garage
Pedicure
Personal trainer
Physical distancing in dining areas
Physical distancing rules followed
Picnic area
Pool bar
Pool with view
Private beach area
Private parking
Process in place to check health of guests
Property cleaned by professional cleaning companies
Public Bath
Restaurant
Room service
Safety deposit box
Sanitized tableware & silverware
Sauna
Screens / Barriers between staff and guests for safety
Security alarm
Shared stationery like menus, pens are removed
Shuttle service
Shuttle service (additional charge)
Smoke alarms
Snack bar
Soundproof rooms
Spa/wellness center
Spa/wellness center services
Special diet menus - on request
Staff adhere to local safety protocols
Steam room
Strollers
Sun loungers or beach chairs
Sun terrace
Swimming pool
Table tennis
Terrace
Themed dinner nights
Thermometers for guests provided by property
Toilet with grab rails
Tour desk
Tour/class on local culture
Valet parking
Walking tours
Water sport facilities on site
Wheelchair accessible
WiFi available
Wine/champagne
Yoga classes

Live guest feedback

Guest reviews

9.6out of 10

The BEST experience ever!
U1966VZblancar · Business · 2026-06-12
10/10
“Grand Velas Resort is sooo beautiful! From the moment we got there the staff treated us like royalty! Our personal concierge Leonardo was amazing! He was always replying to my messages right away, booking us spa appointments. Sending us daily calendar for activities! My kids traveled with thier stuffies and every time they cleaned our room they set up the stuffies in fun different ways. The last day he surprised them with a Grand Velas monkey stuffed animal with a chef uniform. My kids loved that gift! We had the best experience! We stayed at the Zen lobby and that lobby is beautiful! All the staff all over the place were so nice. My kids loved the teen and kids club! The pools are phenomenal. The restaurants were perfect! There is so much to say! I would recommend a stay here! Thank you everybody at Grand Velas and especially our personal concierge Leonardo!”
Once in a lifetime!
tamrahs2024 · Business · 2026-06-11
10/10
“My husband and I visited in June 2026 on a business trip. Upon arrival my Concierge Raul Gomez Gutierrez made sure we were welcome and all if our luggage was secured to our room. This gave us time to look around. Day 2 we ventured to the pool deck at the Zen where Angel and Johnny took amazing care to see to every need. Going above and beyond exceptional service! Providing iced beverages, cool towels and face mists. They even managed to get us special frozen non alcoholic mango drinks from the bar! These 2 men worked very hard and were extremely busy, they had smiles and warm greetings delivered with respect to us and everyone else we witnessed. Our room attendants to which I didn't get their names were AMAZING! These ladies catered to every request from bath bombs to chocolates. Simply superb service. One night an attendant drew a bubble bath with roses! I was so surprised and blessed by her! Concierge Raul even surprised us with a special treat of strawberries and champagne. I knew at any moment if there was a need our Concierge would take care of it. He took every call from me and assisted without fail. He scheduled all of our dinners and spa treatments, reminded me of my schedule so no reservations were missed. The dinner at Lucca was wonderful. My husband doesn't like anything out of the ordinary so I ate everything and he watched me enjoy myself. Our waiter Juan Bautista and Oliver were patient with him and even told him they learned a new lesson on "happy wife happy life". Juan introduced me to a non alcoholic Moscato, I really enjoyed. He even treated me to all.of.the desserts. Damian the manager checked on us as we spoke of how wonderful the experience had been. Diana the hostess made sure we had pictures. Our spa treatments were relaxing and exciting. Rosario is a perfect massage therapist. The water therapy is simply amazing and Kenneth enjoyed that immensely. Thank you all for your exceptional service and your warm and caring hearts. We love you all! Kenneth and Tamrah Ruth I want to Thank everyone! I know I will for get names. Luz , lady that pool was busy and so were you. Thank you for taking care of us. You are amazing! To the staff at the Chakra, well done. The hostess took our pictures whenever we asked. The waiters were wonderful! I could go on and on about our experience. All I can say is this is a MUST GO on your list of trips. You will experience nothing like ever before.”
Awesome
louissF307DH · Family · 2026-06-10
10/10
“Great place to vacation. Will go back again!!!”
Great Service!!
Fearless40040445640 · Couples · 2026-06-10
10/10
“Luis took care of everything we needed and made our stay feel even more lavish than the resort itself. He was helpful with everything from laundry, to reservations, to event schedules, to spa appointments. Thank you Luis Meza for making our stay a memorable one!!”