Moscow

Hotel Baltschug Kempinski Moscow

Name: Hotel Baltschug Kempinski Moscow
Address: Ul. Balchug 1, Moscow, 115035, RU
Rating: 8.8

Ul. Balchug 1, Moscow, 115035

The experience

Luxurious Spa and Recreation Facilities

Indulge in rejuvenating massages and facials at the full-service spa, or take a dip in the indoor pool. The hotel also features a spa tub, sauna, and complimentary wireless internet to ensure a relaxing stay.

Fine Dining and Elegant Accommodations

Savor international cuisine at Baltschug Grill or opt for 24-hour room service. The guestrooms are equipped with minibars, plasma TVs, and designer toiletries, providing a lavish experience for guests.

Prime Location and Event Spaces

Situated in the heart of Moscow, the hotel is within walking distance of iconic landmarks like Moscow Kremlin and Red Square. With expansive conference spaces and limo services available, this hotel is the ideal choice for both leisure and business travelers.

Book now for a luxurious stay at Hotel Baltschug Kempinski Moscow!

At the hotel

Popular amenities

40 listed

24-hour front desk
Airport transportation - pickup (surcharge)
ATM/banking
Banquet hall
Breakfast available (surcharge)
Computer station
Concierge service
Conference space
Couples/private dining
Elevator

View all amenities

Express check-in
Express check-in/check-out
Fireplace in lobby
Fitness facilities
Food and water bowls
Free newspapers in lobby
Free WiFi
Full-service spa
Gift shops or newsstand
Golfing nearby
Health or beauty spa nearby
Hiking/biking trails nearby
Library
Limo or town car service available
Luggage storage
Meeting rooms
Multilingual staff
Porter/bellhop
Proposal/romance packages available
Safe-deposit box at front desk
Sauna
Smoke-free property
Snack bar/deli
Television in common areas
Terrace
Tours/ticket assistance
Wedding services
Wheelchair accessible
Wheelchair-accessible pool
Wheelchair-accessible spa

Live guest feedback

Guest reviews

8.8out of 10

rooms are old
moringat2026 · Friends getaway · 2026-03-16
6/10
“The view is magnificent. The location is great. The breakfast is good. The staff are very rude. The rooms are very old.”
Good food and staff, poor cleaning
munirakhalid · Family · 2025-11-05
4/10
“Even though the view is great and the staff are generally helpful, my experience with the room’s cleanliness has been very disappointing. You expect a 5-star hotel to uphold high cleaning standards, yet this was not the case during my stay. When I first checked in, the room was clean. However, after I ate, I dropped a few crumbs on the floor—nothing major—but those same crumbs stayed there for three days, which made it obvious that the carpet had not been vacuumed at all. During this time, the windows and tables were never wiped, and even the cups were not replaced. I had to call and request new cups myself. I informed the reception on my third day. They only sent someone to change the cups and bring water, while the actual cleaning wasn’t done until the next morning—and even then, it still wasn’t a deep or thorough cleaning. To put things into perspective, before this stay I had been in three different 4-star hotels, and all of them had noticeably better cleaning standards than what I experienced here. I also spoke to a gentleman at the reception—unfortunately, I forgot his name—who was genuinely kind and tried to help. He even joked during checkout that if I returned, he would personally clean the room. I appreciated his attitude, but the overall experience did not reflect the quality expected from Kempinski”
Highly recommended
vahidvakili · Solo travel · 2025-08-12
10/10
“Perfect location, beautiful and kind staffs, very good breakfast with spacious rooms. I really enjoy staying there. Highly recommended”
Not worthy of being called Kempinskii
U5940WN_ · Family · 2025-08-02
4/10
“Currently staying at Balchug Kempinski Moscow — and honestly, my impressions are quite mixed. To start with the positives: the welcome was warm, the staff are polite and attentive. As a GHA Discovery member, I was offered a complimentary room upgrade — a nice gesture and much appreciated. However, several issues have come up that are simply unacceptable for a five-star hotel. There are no complimentary breakfasts offered even for top-tier GHA Discovery members, which is quite disappointing. When I requested an additional bathrobe, I was brought one with yellow stains and a large tear — completely inappropriate. The iron provided in the room is of very low quality and hardly usable for any proper pressing. I’d also like to mention the state of the curtains — they are literally full of holes. And in a five-star hotel! Needless to say, the morning light pours right through them, so forget about sleeping in. Evening turndown service is another point of frustration. It wasn’t done at all on the first night and only started after I raised the issue at the reception. Since then, it has been extremely superficial — they just make the bed and close the curtains (yes, the ones with holes), then leave. Dirty and wet towels remain on the bathroom floor, toiletries are not refreshed, and the room is not truly prepared for the night. It’s just a bed that’s been made, nothing more. These are not the standards one would expect from a hotel under the Kempinski name. There is potential here, but the lack of attention to detail and inconsistency in service delivery are major disappointments. I sincerely hope the management takes these issues seriously — because right now, this is far from a true five-star experience. If you’re considering staying at this hotel based on the Kempinski name as a symbol of premium hospitality, I assure you this is a deeply mistaken expectation. There is nothing beyond the name that reflects Kempinski standards here. This property does not deserve more than a three-star rating given the complete absence of consistent, high-level service.”