Madrid

Hotel Fénix, a Gran Meliá Hotel - The Leading Hotels of the World

Name: Hotel Fénix, a Gran Meliá Hotel - The Leading Hotels of the World
Address: Hermosilla 2, Madrid, 28001, ES
Rating: 9.2

Hermosilla 2, Madrid, 28001

The experience

Luxurious AccommodationThe Hotel Fénix Gran Meliá - The Leading Hotels of the World offers elegant rooms with classic English-style décor, equipped with modern amenities like flat-screen TVs, iPod stations, and a pillow menu for ultimate comfort.

Exquisite Dining and EntertainmentIndulge in a culinary journey at the Aduana Restaurant and Fenix Cocktail Bar, or enjoy a delightful meal on the terrace overlooking Plaza Colón during summer. The hotel provides a perfect blend of gastronomic delights and vibrant social experiences.

Convenience and LeisureWith a fitness centre, butler, and secretary services, the Hotel Fénix Gran Meliá ensures a seamless stay. Located near major attractions like the Gran Via and Prado Museum, as well as transportation hubs like Colón Metro station, convenience meets luxury at this prestigious hotel.

Book your stay at the Hotel Fénix Gran Meliá - The Leading Hotels of the World for an unforgettable experience in Madrid.

At the hotel

Popular amenities

37 listed

Airport shuttle
Airport shuttle (additional charge)
Allergy-free room
Bar
Barber/beauty shop
Beauty Services
Broadcast Live sport events
CCTV outside property
Daily housekeeping
Facilities for disabled guests

View all amenities

Fax/photocopying
Fire extinguishers
Fitness center
Fitness facilities
Fitness/spa locker rooms
Free WiFi
Fruits
Ironing service
Key access
Key card access
Laundry
Massage services
Parking
Parking garage
Pets allowed
Public Bath
Restaurant
Room service
Safety deposit box
Shuttle service
Shuttle service (additional charge)
Smoke alarms
Soundproof rooms
Spa/wellness center
Spa/wellness center services
WiFi available
Wine/champagne

Live guest feedback

Guest reviews

9.2out of 10

Excel te ubicación y precio calidad
Maria · solo traveller · 2026-09-09
10/10
“Amplio y luminoso”
Worth knowing: Un poco antiguo
Roberto · family with children · 2026-09-01
10/10
“La ubicación, el personal, realmente buen lugar”
Worth knowing: Un edificio bastante antiguo , ya se sentía que estaban un poco viejas las habitaciones y los espacios
Absolutely Incredible — The Best Hotel in the World!
belenpD1322CV · Couples · 2026-08-25
10/10
“Without a doubt, Gran Meliá Fénix is one of the most incredible hotels I have ever had the pleasure of staying at. From the moment you walk through the doors, you immediately feel the elegance, history and exceptional attention to detail that make this hotel truly unique. The location is perfect, right in the heart of Madrid, and the hotel itself combines timeless elegance with modern luxury beautifully. Every corner has character, and the atmosphere is sophisticated yet warm and welcoming. What truly makes Gran Meliá Fénix exceptional, however, is the people. The service is absolutely outstanding, and I would especially like to mention Patricio, Borja and José Luis. They are incredible professionals: warm, attentive, genuinely kind and always willing to go the extra mile. Their professionalism and personal touch made my stay even more special and unforgettable. They are a perfect example of what exceptional hospitality should be. You can tell that they genuinely care about their guests, and their attention to detail makes you feel truly valued. The hotel itself is magnificent, the rooms are beautiful and comfortable, and the entire experience feels luxurious from beginning to end. For me, this is not simply a five-star hotel — it is an experience. If you are looking for luxury, elegance, history and, above all, truly exceptional service, Gran Meliá Fénix is the place to stay. Without question, one of the best hotels in the world. I cannot recommend it highly enough, and I will definitely be coming back! And a very special thank you to Patricio, Borja and José Luis for making the experience absolutely unforgettable.”
Exceptional Service from José Luis, Israel & Jean Paul
501khalifaa · Couples · 2026-08-20
8/10
“I would like to specifically recognize the excellent service provided by the porters at Hotel Fénix Gran Meliá Madrid — José Luis, Israel, and Jean Paul. Throughout our stay, they were exceptionally professional, attentive, and, most importantly, worked together seamlessly as a team. Their collaborative approach made every interaction feel effortless, whether assisting with luggage, arranging transportation, or simply making sure we had everything we needed. Their warmth, efficiency, and genuine willingness to help made a noticeable difference to our experience and reflected extremely well on the level of service at the hotel. José Luis, Israel, and Jean Paul are a real credit to the team, and I wanted to make sure their excellent work was recognized.”