Zermatt

The Omnia

Name: The Omnia
Address: Auf dem Fels, Zermatt, 3920, CH
Rating: 10

Auf dem Fels, Zermatt, 3920

The experience

Luxurious Mountain Retreat

Nestled on a rock high above central Zermatt, The Omnia offers a unique escape accessed through a tunnel and elevator.

Fine Dining and Relaxation

Indulge in exquisite international cuisine made from fresh seasonal ingredients at the restaurant or terrace. Unwind by the fireplace with an espresso after dinner.

Spa Treatments and Modern Elegance

Pamper yourself with rejuvenating spa treatments after a day in the mountain air. Each unit boasts elegant modern design, varying layouts, and private balconies.

To experience the ultimate blend of luxury and serenity, book your stay at The Omnia now.

At the hotel

Popular amenities

96 listed

24-hour front desk
24-hour security
Airport drop off
Airport pick up
Airport shuttle
Airport shuttle (additional charge)
Allergy-free room
Babysitting/child services
Bar
Beauty Services

View all amenities

Bike tours
Board games/puzzles
Breakfast in the room
Cashless payment available
CCTV in common areas
CCTV outside property
Cleaning standards that are effective against Coronavirus
Concierge service
Currency exchange
Cycling
Daily housekeeping
Delivered food - securely covered
Designated smoking area
Dry cleaning
Express check-in/check-out
Face masks for guests available
Facilities for disabled guests
Family rooms
Fax/photocopying
Fire extinguishers
First aid kit available
Fitness center
Fitness facilities
Fitness/spa locker rooms
Food delivered to guest room
Free WiFi
Fruits
Guest room sealed after cleaning
Guest rooms disinfected between stays
Guests can opt-out any cleaning services during stay
Hammam
Hand sanitizer in guest room and key areas
Heating
Hiking
Hot tub/Jacuzzi
Indoor pool
Invoice provided
Ironing service
Key access
Kid meals
Laundry
Laundry washed per local authority guidelines
Lift / Elevator
Luggage storage
Massage services
Meeting/banquet facilities
Mini golf
Non-smoking rooms
Non-smoking throughout
Packed lunches
Personal trainer
Physical distancing in dining areas
Physical distancing rules followed
Private check-in/check-out
Restaurant
Room service
Safety deposit box
Sanitized tableware & silverware
Sauna
Screens / Barriers between staff and guests for safety
Security alarm
Shuttle service
Ski pass vendor
Ski storage
Skiing
Smoke alarms
Soundproof rooms
Spa/wellness center
Spa/wellness center services
Special diet menus - on request
Staff adhere to local safety protocols
Steam room
Sun loungers or beach chairs
Sun terrace
Sun umbrellas
Swimming pool
Tennis court
Terrace
Thermometers for guests provided by property
Tour desk
Tour/class on local culture
Walking tours
Wheelchair accessible
WiFi available
Wine/champagne
Yoga classes

Live guest feedback

Guest reviews

10.0out of 10

Joyful superb service
Helen · solo traveller · 2026-09-10
10/10
“Exceptionally service from the moment your picked up from the station with a warm welcoming and drinks service I would definitely recommend this remarkable hotel”
Worth knowing: I liked everything about my 3 nights stay
Ruby Wedding Anniversary Celebration
335garryk · Couples · 2026-08-27
10/10
“Fantastic location from the unique entry through a cave rising through the top of a hill right in the centre of town with fantastic views overlooking the town and waking up to the overwhelming view of the Matterhorn. The suite was amazing no words. The team made our stay. They were professional but caring and made our stay extra special....massive thank you. Can't wait to return to enjoy this special atmosphere”
A wonderful stay in the heart of Zermatt
cleo_van · Solo travel · 2026-08-23
10/10
“I had a wonderful stay at THE OMNIA. The hotel is beautiful, the service is exceptional, and the location could hardly be more convenient for exploring Zermatt. The service throughout my stay was particularly impressive. Everyone at reception was incredibly welcoming and helpful, offering several excellent restaurant recommendations as well as suggestions for walks around the village where I could find particularly nice views. There were also countless small touches that showed how attentive the staff were. More than once, as I was walking toward the elevator to leave the hotel, someone at reception noticed and beat me to pressing the button so that it would already be waiting by the time I got there. It is a tiny detail, but very representative of the level of service I experienced throughout my stay. I especially appreciated their help when I first arrived in Zermatt. I was hoping to make it up the mountain on the Gornergrat Railway before service ended for the evening, so I arrived at the hotel in a bit of a hurry and explained the situation. The reception team immediately understood and made the check-in process exceptionally quick and efficient, allowing me to get back out and on my way to the mountain with plenty of time. It was exactly the kind of thoughtful and flexible service that makes a difference. Breakfast was another highlight. The food was spectacular every morning, and the service was consistently warm, welcoming, and attentive. Everything felt extremely high quality — even the croissants tasted as though they had come straight from an excellent French pâtisserie. It was a fantastic way to start each day. The location is also excellent. The hotel is right in the heart of Zermatt, surrounded by restaurants and shops, while the train station, Matterhorn Valley Station, and Sunnegga funicular are all roughly a 5–10 minute walk away in different directions. That makes it incredibly easy to explore both the village and the surrounding mountains. The hotel itself has plenty of character. The entrance is particularly memorable: you enter through a tunnel carved into the rock before taking an elevator up into the hotel, which has a very cool, almost James Bond-like feel. There are also wonderful views from the hotel terrace and the area immediately outside the hotel. Even if your room does not include a Matterhorn view, you certainly do not have to go far to enjoy one. I booked the smallest room category and was pleasantly surprised by how spacious and generously sized the room felt. It was beautifully appointed and extremely comfortable. The Aesop bath products were excellent, and the complimentary bourbon in the room was a particularly nice touch after a day in the Alps. Housekeeping was also excellent throughout my stay and kept everything spotless. My only minor suggestion would be to modernize the room keys. The hotel still uses traditional physical keys rather than key cards. While this has a certain rustic charm, as a practical matter it is less convenient to carry around, and I was a little surprised to see it at a hotel of this calibre. I would personally prefer a modern key-card system, although this is a very small point in the grand scheme of an otherwise exceptional stay. Overall, THE OMNIA was a fantastic base for my time in Zermatt. Between the beautiful and spacious room, spectacular breakfast, exceptionally attentive service, memorable setting, and extremely convenient location, I thoroughly enjoyed my stay and would happily return.”
Wouldn't Dream of Staying Anywhere but Here
37David · Family · 2026-08-16
10/10
“I would never dream of staying anywhere else in Zermatt. The staff were always friendly, welcoming and provided extremely helpful information for us first-time visitors to Zermatt. The rooms are genuinely comfortable and meticulously clean. The duvets, towel and linens are very high quality. We used the wellness area ---saunas, steam rooms and pool-- every day because they were so restorative and calming. You have an incredible view of the Matterhorn from the hot tub and pool. The included breakfast featured an array of yogurt, fruits, muesli, local cheeses, pastries, on top of made to order dishes. Being a gluten-free/celiac family we were thrilled with the Omnia's efforts to not just accommodate us, but to make our experience just as luxurious and fulfilling. The Omnia is perched on a hillside (you take an elevator up several "floors") so that you are well above the street noises but only a 2 minute journey to the Bahnhofstrasse and its shops, restaurants etc. As a side note, I had made a snafu with our booking, and the Omnia very graciously went above and beyond and helped me remedy the mistake. 5 out of 5 stars.”

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