Dubai

Crowne Plaza Festival City by IHG

Name: Crowne Plaza Festival City by IHG
Address: Dubai Festival City, Dubai, AE
Rating: 9.6

Dubai Festival City, Dubai

The experience

Luxurious Spa Services Pamper yourself with a visit to the spa offering massages, body treatments, and facials. Recreational Amenities Enjoy a health club, outdoor pool, and spa tub. Fine Dining and Entertainment Dine at the poolside restaurant, Zaytoun, offering Mediterranean cuisine, or enjoy drinks at the bar/lounge. Book your stay at Crowne Plaza Festival City, an IHG Hotel, where luxury meets convenience and relaxation.

At the hotel

Popular amenities

59 listed

24-hour front desk
Accessible train station shuttle
At least 80% of all lighting comes from LEDs
ATM/banking
Ballroom
Banquet hall
Bicycle parking available
Breakfast available (surcharge)
Bulk dispenser for toiletries
Children's club

View all amenities

Children's club (surcharge)
Comprehensive food waste policy
Comprehensive recycling policy
Computer station
Concierge service
Conference center
Double-glazing on all windows
Eco-friendly cleaning products provided
Eco-friendly cleaning products used
Eco-friendly toiletries
Electric car charging station
Elevator
Fitness facilities
Free area shuttle
Free newspapers in lobby
Free self parking
Free train station drop-off
Free train station pickup
Free valet parking
Free WiFi
Full-service spa
Gift shops or newsstand
Golfing nearby
Health club
LED light bulbs
Limo or town car service available
Luggage storage
Multilingual staff
No accessible train station shuttle
Pool sun loungers
Pool umbrellas
Porter/bellhop
Rooftop terrace
Safe-deposit box at front desk
Sauna
Secured bicycle storage
Shopping on site
Smoke-free property
Snack bar/deli
Stair-free path to entrance
Steam room
Terrace
Tours/ticket assistance
Vegetarian breakfast available
Vegetarian menu options available
Water dispenser
Water-efficient showers only
Wheelchair accessible parking
Wheelchair-accessible van parking

Live guest feedback

Guest reviews

9.6out of 10

Two Stays - one Trip!
Go16091466441 · Couples · 2026-03-31
10/10
“Started our 7 night trip at this hotel (prior to heading to Anu Dhabi) because we’d stayed here before and really like it. Little did we realise we’d be stranded and stay for a further 7 nights after we were supposed to be back home because of the conflict. Despite a very challenging time for their staff and guests, this hotel looked after us incredibly well. It’s a great location, near airport, situated on the creek and next to the IHG IC and Festival City mall. Everything is clean, lovely pool areas, good gym - brilliant, brilliant staff. Thank you for looking after us and making us feel very safe - special shout out to Jony at the pool bar and Michel on reception. We’ll be back ASAP.”
Unbeatable Staff and Hotel Location
H2594UXwilliams · Solo travel · 2026-03-15
10/10
“I stayed at the Dubai Festival City Crowne Plaza during Feb/March 2026 and really a fabulous hotel, location and staff. View from my room was looking across the Dubai Creek towards the Mohammed bin Rashid Library and downtown Dubai so a view I never got tired of seeing. The Crowne Plaza location attached to the Festival City Mall was also very convenient and gave many great options for shopping, restaurants and coffee cafe’s. Also the Belgium Cafe was attached to the Crowne Plaza and, I think, was the best place in Dubai to enjoy a nightly drink out on the patio and the staff there was the best 👏. Really the staff throughout the Crowne Plaza was superb in every regard….from the efficient front desk staff that made check-in/check-out very smooth to housecleaning that always took great care of the room to the Zaytoun restaurant staff who’s friendly nature and service and delicious food always made the morning breakfasts and evening Iftar’s a highlight of the day. I unfortunately do not remember all the names of the outstanding staff at Crowne Plaze, Belgium Cafe and Zaytoun’s restaurant but for the breakfast staff Haider, Yoon and Peter were the one’s that predominately handled my table so I would like to recognize them. Location and convenience make the Festival City Crowne Plaza a great place to stay but the Crowne Plaza/Belgium Cafe/Zaytoun staff is the reason this will always be my hotel of choice when I am in Dubai.”
High Quality Crowne Plaza Hotel
Tuckerton · Family · 2026-03-10
10/10
“A stay enjoyed during a time of crisis. From the warm welcome to the wonderful view of Dubai Creek, this is a Crowne Plaza of note. Rooms are well maintained and very comfortable with little touches that help make your stay comfortable. There is easy access to Festival City Shopping Centre and the Abra to take you across the Creek to join Dubai Metro. All the staff were charming, helpful and doing their very best to make their guests comfortable at a challenging time.”
Wonderful experience at Crowne Plaza Dubai Festival City
sharontatendag · Family · 2026-03-04
10/10
“I had an absolutely wonderful stay at this hotel! From the moment I arrived, everything was welcoming, clean, and beautifully maintained. The rooms were comfortable and well-equipped, and the overall atmosphere made it easy to relax and truly enjoy my time there. A special thank you to Shanika, who was our waitress during our stay. She was exceptionally nice, warm, and attentive. Her friendly personality and genuine care made every meal a pleasure. Shanika went above and beyond to make sure we were comfortable and had everything we needed. It’s rare to come across someone who brings such positive energy and professionalism to their work. I highly recommend this hotel, and I truly hope Shanika receives recognition for her outstanding service. I’ll definitely be returning!”