HAPPI EXPERIENCE
The stay, in detail
Wellness & relaxation
Inspired by the Monterey Peninsula's natural beauty, the Portola Hotel & Spa offers coastal luxury surrounded by historic charm. Located in the heart of downtown Monterey, steps away from Old Fisherman's Wharf, this AAA Four Diamond hotel is California's premier family destination, featuring 379 coastal-inspired guest rooms and suites, 60,000 square feet of meeting space with the adjacent Monterey Conference Center, on-site dining, and an award-winning day spa. Our coastal inspired accommodations offer a relaxing escape with modern, timeless interiors and upgraded amenities. Each of our 379 Monterey Bay accommodations features beautiful wall coverings, contemporary furniture, air conditioning, headboards with built-in lighting, USB outlets, ceiling fans, and double pane windows. Our Monterey hotel rooms now offer one King or two Queen Beds. Select suites are equipped with a Queen Sofa Sleeper to maximize space and use of the suite for your hosting needs. The refreshed interiors fuse Spanish missionaries' artisanship with tones of the Monterey bay near iconic Fisherman's Wharf.
Warm oak tones, patterned textiles, and leather crafted details found throughout the rooms take on the Californios' identity and effortlessly become an extension of the destination's stunning landscape.
HAPPI HIGHLIGHTS
Excellent location / easy walking access
Large room size
Clean rooms (many mentions)
At the hotel
Popular amenities
- 24-hour front desk
- 24-hour security
- Accessible parking
- Air conditioning
- ATM/cash machine on site
- Auditory guidance
- Bar
- Beach
- Breakfast takeaway containers
- Cashless payment available
View all amenities
Pools & wellness
- Heated pool
- Hot tub/Jacuzzi
- Massage services
- Outdoor pool
- Spa/wellness center
Dining & drinks
- Kid meals
- Restaurant
- Sanitized tableware & silverware
- Vending machine - snacks
- Wine/champagne
Fitness & outdoors
- Hiking
- Outdoor furniture
- Sun loungers or beach chairs
- Terrace
Rooms & comfort
- CCTV in common areas
- CCTV outside property
- Heating
- Lower bathroom sink
Safety & cleanliness
- Cleaning standards that are effective against Coronavirus
- Contactless check-in/check-out
- Dry cleaning
- Fire extinguishers
- First aid kit available
- Guest rooms disinfected between stays
- Guests can opt-out any cleaning services during stay
- Hand sanitizer in guest room and key areas
- Safety deposit box
- Security alarm
- Smoke alarms
- Staff adhere to local safety protocols
Getting around & access
- Facilities for disabled guests
- Lift / Elevator
- Parking garage
- Wheelchair accessible
Guest services
- Concierge service
- Fax/photocopying
- Invoice provided
- Ironing service
- Laundry
- Laundry washed per local authority guidelines
- Luggage storage
- Meeting/banquet facilities
- Pet bowls
- Pets allowed
Services & essentials
- Diving
- Electric vehicle charging station
- Face masks for guests available
- Fishing
- Higher level toilet
- Key card access
- Non-smoking throughout
- Paid WiFi
- Snorkelling
- Toilet with grab rails
- Vending machine - drinks
- Visual aids: Braille
- WiFi available
Review in focus
Staff was friendly, although slow.