Indulge in massages, body treatments, and facials at the spa. Enjoy 5 outdoor pools and a private beach. Complimentary Wi-Fi, concierge services, and babysitting are available.
Dining Options and Bars
Choose from 6 restaurants, room service, and 2 coffee shops. Relax at 4 bars/lounges and 3 poolside bars. Buffet breakfasts are served daily.
Business Amenities and Event Spaces
Benefit from a business center, limo service, and express check-out. The hotel offers 19999 sq ft of event space. Limited parking is available onsite.
Book your stay at Hawks Cay Resort in Marathon now!
✦HAPPI HIGHLIGHTS
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Amazing views and balconies
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Excellent on-site restaurants (Salt and Ash) and Tiki bar staff
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Villas suitable for family stays
At the hotel
Popular amenities
66 listed
24-hour front desk
Accessible shuttle
Arcade/game room
Assistive listening devices available
ATM/banking
Ballroom
Banquet hall
Basketball on site
Beach sun loungers
Beach towels
View all amenities
Pools & wellness
Full-service spa
Pool cabanas (surcharge)
Pool sun loungers
Pool umbrellas
Sauna
Steam room
Wheelchair-accessible pool
Wheelchair-accessible spa
Dining & drinks
Breakfast available (surcharge)
Snack bar/deli
Wheelchair-accessible on-site restaurant
Fitness & outdoors
Beach umbrellas
Beach volleyball on site
Fitness facilities
Garden
Golfing nearby
Hiking/biking trails nearby
Miniature golf on site
On private beach
Tennis lessons on site
Water sports equipment
Safety & cleanliness
Firepit
Fish cleaning table
Multilingual staff
Getting around & access
Elevator
No accessible shuttle
Parking (limited spaces)
Wheelchair accessible
Wheelchair accessible parking
Wheelchair-accessible public washroom
Wheelchair-accessible van parking
Guest services
Boat tours on site
Concierge service
Express check-in/check-out
Express check-out
Safe-deposit box at front desk
Segway rental/tour nearby
Services & essentials
Bicycle rentals nearby
Conference space
Designated smoking area
Eco-friendly toiletries
Free newspapers in lobby
Free WiFi
Gift shops or newsstand
Handrails in stairways
Library
Limo or town car service available
Marina on site
Motor boating nearby
Picnic area
Playground on site
Porter/bellhop
Scuba diving nearby
Snorkeling on site
Stair-free path to entrance
Well-lit path to entrance
Review in focus
204 reviews
8/ 10
Was very nice , check in was smooth , rooms nice spacious and clean
Only improvement should be to leave the bar food available beyond 5 pm
christopher · 2025-10-12
The guest experience
7.8out of 10 204 verified reviews
Loved most
Amazing views and balconies
Excellent on-site restaurants (Salt and Ash) and Tiki bar staff
Villas suitable for family stays
Dolphin encounter and family activities
Some rooms described as spacious and clean
Smooth check-in reported by at least one guest
Worth knowing — Housekeeping failures / rooms not cleaned for days · Surprise daily parking fee and additional unexpected charges · Maintenance issues in rooms (no hot water, TV static, toilet problems) · Limited bar food hours (not available after ~5pm) · Uncomfortable bedding reported by some guests · Poor communication from front desk about services and requests
How guests scored the stay
Food and Beverage9.7
Highly positive: Salt and Ash described as one of the best meals reviewers have had; restaurants and Tiki bar staff received strong praise, though bar food hours were noted as limited.
Location9.5
Strong positive sentiment: multiple reviewers praised the location and amazing views; described as a perfect location for family stays and villas with wonderful balconies.
Amenities8.8
Generally positive: excellent on-site restaurants, dolphin encounter activity and enjoyable resort features; some amenity limitations noted (bar food not available past early evening, spa unused by some).
Service8.0
Mixed service: several staff (Tiki bar, Salt and Ash) were praised as outstanding, but front desk and housekeeping had repeated communication and follow-through failures (missed requests, late/no room servicing, delayed maintenance).
Overall Experience7.6
Overall mixed but decent: many guests enjoyed views, restaurants and family activities and plan to return, while recurring operational issues (housekeeping, fees, maintenance) tempered overall satisfaction.
Live guest feedback
Guest reviews
Mixed experiences
35% of 20 recent stays rated 8+
7.8204 reviews
Guest review
8/10
christopher · 2025-10-12
“Was very nice , check in was smooth , rooms nice spacious and clean
Only improvement should be to leave the bar food available beyond 5 pm
”
Guest review
8/10
Michael · 2025-10-06
“Nice property with great vies and nice restaurants and great staff ”
Guest review
10/10
Sean · family · 2025-10-03
“Impeccable cleanliness. The Salt and Ash dining was one of the best meals of my life.”
Guest review
10/10
Marilyn · family with children · 2025-10-02
“We had a great time. Perfect location, great restaurants. I will be going back next year.”
Great family vacation stay in villa
8/10
Brandie · 2025-09-28
“Amazing views and villas are great for family vacation stays. Wonderful balconies Beautiful resort overall. ”
Guest review
6/10
John · 2025-09-27
“Since my room wasn't cleaned I spoke with the front desk at around 5:45 pm to see if I could get a couple of coffee creamers and two plastic coffee cups for the next morning. The desk attendant wrote everything down and stated she would have housekeeping bring them to my room. I waited until 10: 45 pm then went to bed. Never brought them to my room.”
Guest review
6/10
Thomas · family · 2025-09-26
“Never used spa and didn't have a pet. Interaction with staff was not good. On check in the receptionist did upgrade our room without our requesting it. It turns out there were very few guests. The staff did not make up our room on day 2 and said they needed 24 hours notice. The front desk folks agreed to replace the towels and coffee pods but never did. The room had a tv that only showed snow on the screen and the front desk said they would send up help to take care of it. The help arrived next morning 15 minutes prior to checkout time. When we checked out of the resort our invoice included a daily self parking $25 fee along with a plethora of other fees not previously known. Room was nice and the property was well taken care of but otherwise we would not recommend this resort ”
Guest review
6/10
Steven · partner · 2025-09-24
“The staff at the Tiki bar and Salt and Ash were outstanding!! The one day we could sleep in the fire alarm kept going off. The toilet did not flush properly. The hot water in the shower never worked, pillows were hard bed was lumpy with only 2 sheets and a very thin sheet like blanket. We were not told about maid service until we had already checked out and on the road. No maid services at all.”
Guest review
4/10
Rocco · family · 2025-09-24
“I am writing this review to express my disappointment with my recent stay at Hawks Cay Resort. There were multiple issues that left us feeling misled and taken advantage of.
First, our room was not cleaned for two days. When I raised the issue, I was told that housekeeping was “by request only” since it wasn’t busy season. At no point during check-in was this communicated to us. As a result, our coffee pods were never replenished, forcing us to purchase our own coffee. Even when the room was finally cleaned, the coffee was still not restocked.
Second, at checkout we were surprised with a $25/day parking fee for our rental car. When booking through Expedia, we were informed about the $55 resort fee, but at no time were we told there would be an additional parking charge. Not at booking, not at check-in. This feels deceptive and unacceptable.
Lastly, this trip was for my wife’s birthday. We saw the TV screen displaying birthdays and asked if her name could be added. We were told this had to be requested at the time of booking. How would a guest possibly know this in advance if it’s never mentioned? It felt like yet another missed opportunity to show even a basic level of hospitality.
Overall, the lack of communication, surprise fees, and disregard for guest experience reflect poorly on your resort. These issues should be addres”
Guest review
10/10
Genevieve · family · 2025-09-15
“Had an amazing and relaxed time with my family! Dolphin encounter was so much fun and educational. I do recommend having a microwave in rooms. Thank you for the amazing hospitality 🙏”
Guest review
2/10
Eduardo · 2025-09-09
“BAD SMELL AT ROOM”
Guest review
6/10
Themis · partner · 2025-09-08
“We thoroughly enjoyed our spa massages. The resort is spread out and we will keep the villas in mind for larger family vacations. Staff is generally trained well but frequently do not go the extra mile one expects to find at a luxury resort. Salt and Ash was a nice dining experience but not altogether unique. We actually discovered a hidden gem of a restaurant, off-property. The Angler and Ale restaurant was mixed, inconsistent; some of the food was hit or miss. Had to send back the yellow tail piccata because the fish smelled fishy and the piccata sauce was overcooked, stiff not a juicy lemon-butter caper sauce that it should have been. Some staff was friendly and helpful, others were aloof and rather militant in their approach to customer service. Also did not know the resort was kid-friendly and pet-friendly; it was overrun with kids during our stay. We were in the main hotel section and sound travels through the HVAC vents. With a lot of kids on site, somewhat annoying. I've heard better comments in the past than what we actually experienced. Change in owner/management maybe??? ”
Expected better
6/10
Verified traveler · 2025-09-06
“We recently stayed at this property and overall, the hotel itself is quite nice. The rooms were spacious and clean, which we appreciated, but the mattresses left much to be desired—you could actually feel the springs, which made sleeping a little uncomfortable.
The biggest disappointment, however, was the service at the poolside restaurant. On both days, our orders were either messed up or forgotten. One day, after waiting over an hour, we had to cancel because our food never arrived. For the price we paid to stay here, I really expected a much smoother experience.
The property has potential, but the service and attention to detail definitely need improvement.”
Guest review
2/10
Daleel · 2025-09-03
“My room had roaches. I reported it to the front desk, he wrote it down and never bothered to try to resolve this. Had a clogged toilet in my room the same day as the 1st roach incident and I had to call multiple times before toilet was unclogged. The worst for me though was when my 3 Year old had a tummy ache in the night. 3am in a strange place I called the front desk to see if i could get something to purchase(cause everything is sold for a hefty surcharge) and was told everything is closed.The front desk told me to have a good day while my child was screaming on the phone. I was shocked. Needless to say I will never be going back. I have NEVER been anywhere and wanted to be back home so quickly. I only stuck it out for my kiddies. I had to search my suitcases and my clothes in my garage. Dont want bugs in my house. I was really disappointed ”
Guest review
6/10
camilo · 2025-09-03
“The property was good,the problem was extra charge at the time to check in,no upgrades and the room was no ready after 4:20 pm.”
Guest review
6/10
Eric · family · 2025-09-02
“Properly is way too crowded. Staff and facilities feel overburdened. No towels at the pool, long lines for everything, room not ready at check in, etc. ”
Guest review
2/10
Yesenia · family · 2025-09-01
“Limited staff, pool area durty carpets in room smelked awful , water stains in room ceiling, broken lamps in room. I have been coming here for 15 years and i must say the service and quality has deteriorared completely. ”
Guest review
6/10
DAIRON · 2025-09-01
“Poor cleaning ”
Guest review
2/10
Erica · family · 2025-09-01
“This property was miss represented . I booked this very exspensive resort 1500.00 dollars for two nights by your description and pictures of the two bedroom villa for my family and was embarrassed .
To start, it was extremely dirty. Not maintained and all the funiture, lamps, etc were in disarray. The carpets had urine stains all over them. The curtains were stained and all the hardwear was rusted out. I can go on but I will save it for your representative. The pictures in your ad are not even close to what our unit looked like. We had unit 5048 for you recordes. There was garbage dumpsters outside our door that were overflowing and smelled like a dump. I should have taken more pictures to show you. All the funiture from our neighbors unit was on there patio and sat there all weekend including roleaway beds , matresses. It was more like visiting the projects. I expect to be compensated for this problem. This was more like 100.00 dollor a night property verses the 700.00 per night I payed. You embarrassed me in front of my entire family. Please fix this problem.
Erica Grippa ”
