Kapalua · Hawaii

The Ritz-Carlton Maui, Kapalua

Name: The Ritz-Carlton Maui, Kapalua
Address: 1 Ritz-Carlton Drive, Kapalua, Hawaii, 96761, US
Rating: 9.1

1 Ritz-Carlton Drive, Kapalua, Hawaii, 96761

The experience

Stunning 5-Star Oasis

Luxurious AccommodationsIndulge in modern guest rooms at The Ritz-Carlton, Kapalua, featuring high-speed internet, flat-screen TVs, and elegant island-inspired décor. Some rooms even come with a kitchen for added convenience and comfort.

Serenity at The SpaUnwind at The Ritz-Carlton Spa, Kapalua, offering a range of rejuvenating treatments inspired by Hawaiian traditions. Keep fit at the fitness center or relax by the outdoor pool after a day of pampering.

Culinary DelightsSavor upscale Hawaiian cuisine at The Banyan Tree or sip on crafted cocktails at the Alaloa Lounge. For a quick bite, Kai Cafe serves fresh organic fare. With a shuttle to nearby attractions, your stay at The Ritz-Carlton promises both luxury and convenience.

Book now to experience the epitome of luxury at The Ritz-Carlton, Kapalua.

At the hotel

Popular amenities

98 listed

24-hour front desk
Accessible parking
Air conditioning
Allergy-free room
ATM/cash machine on site
Babysitting/child services
Bar
Barber/beauty shop
Beach
Beachfront

View all amenities

Beauty Services
Business center
Canoeing
Car hire
Children's playground
Cleaning standards that are effective against Coronavirus
Coffee Shop on site
Concierge service
Currency exchange
Daily housekeeping
Designated smoking area
Diving
Dry cleaning
Electric vehicle charging station
Entertainment staff
Evening entertainment
Express check-in/check-out
Facilities for disabled guests
Family rooms
Fax/photocopying
Fitness center
Fitness classes
Fitness facilities
Fitness/spa locker rooms
Food delivered to guest room
Free WiFi
Fruits
Garden
Golf course
Guest rooms disinfected between stays
Guests can opt-out any cleaning services during stay
Hair Salon Services
Hand sanitizer in guest room and key areas
Happy hour
Heating
Hiking
Horse riding
Hot tub/Jacuzzi
Ironing service
Kid meals
Kids' club
Kids' outdoor play equipment
Kids' pool
Laundry
Laundry washed per local authority guidelines
Lift / Elevator
Luggage storage
Manicure
Massage services
Meeting/banquet facilities
Non-smoking rooms
Non-smoking throughout
Outdoor fireplace
Outdoor furniture
Packed lunches
Parking
Pedicure
Physical distancing in dining areas
Physical distancing rules followed
Private parking
Restaurant
Room service
Safety deposit box
Sanitized tableware & silverware
Sauna
Shared stationery like menus, pens are removed
Shuttle service
Shuttle service (free)
Snack bar
Snorkelling
Spa/wellness center
Spa/wellness center services
Special diet menus - on request
Staff adhere to local safety protocols
Steam room
Sun loungers or beach chairs
Sun terrace
Swimming pool
Tennis court
Tennis equipment
Terrace
Tour desk
Tour/class on local culture
Valet parking
Walking tours
WiFi available
Wine/champagne
Yoga classes

Live guest feedback

Guest reviews

9.1out of 10

Very Dissapointing Experience
Maps12297327370 · Family · 2026-08-13
6/10
“We just got back from our summer family vacation to Maui. After reveiwing many different options we settled on the Ritz as we were looking for a luxury experience. Let's get the good things out of the way first. The Accomidations (2 Bedroom Suite) was very nice and large. It was perfect for our family of 4. The location of the resort in Kapula, beautifful all the way around natural beauty. Some what seculded but in a good way. No for all the dissapointing areas. Over all this resort is old and really starting to show its age. But beyond that it was really the lack of service, quality and attention to detial. This is not at the level of any other Ritz we have stayed at and we have stayed a several. Food quality accross the board was average at best, at the pool, breakfast buffett, burger shack, Banyan Tree. Nothing was great it was all so very average or worse (ceaser salad at the pool was terrible). Now as for service, outside of the Valet Stand and Housekeeping. Service was bad or did not exisit. For example there is no pool attendents. They have a large stand that is focused on trying to sell you Maui Jim sunglasses, crazy and overall the pool deck was terrible for finding any real shade. They have fixed to the ground permanent thatched umbrellas that are way to few and far between. The beautiful beach on the property is a bit of a walk but we knew that going in, not a big deal but there is no chair service provided by the hotel. There is yet another stand that is selling rentals that you must pay additional for. At the rates we are paying I still need to pay an aditional $60 + tip/a day to get a lunge chair and umbrella at the beach, just crazy. We primarily chose this hotel because it was a Rtiz and it had a 2 bed/2 bath suite. I would not recomend this hotel to anyone looking for a luxury resort and overall this property needs a major renovation. How this hotel has the rating on here it does I think speaks to how long this resort has been around. Maybe 10 or 20 years ago it was worth it but not any more. I would recomend to TripAdvisor to add a feature where you can see average ratings over a shorter period of time (5 or 10 years) as I think the early years of this property are doing the heavy lifing on its ratings. It definantly fooled me. The truth is the Ritz Kapalua is an older and very average resort but with a 4/5* price tag.”
Fake Beach Resort.
439elysat · Family · 2026-07-28
6/10
“THIS IS NOT A BEACH RESORT! How can you call a hotel a beach resort if there is absolutely ZERO beach service. The only thing in that beach is the option to spend $85 for two chairs and an umbrella. At a Ritz! Shameful! So we would have to spend over $200 for 5 of us. Outrageous! Why would I go to Maui and sit at a pool? The concierge had nothing to say about the beach at all. Also shameful. The grounds are very nice and the staff was really great! The lobby bar was great too with some live music. Can you believe a massive Ritz wouldn’t have room service past 9 or 10pm? Especially when they tell you in advance that if you have a late flight you better find something to eat on your way. Crazy! The hallways were a mess. Plates of food, room service dishes etc. We saw the same plate of apples for at least two straight days. I would def think about finding a true beach resort. This wasn’t it.”
Almost perfect
Y3918DXgeorgec · Couples · 2026-07-24
10/10
“We really enjoyed our 4 night stay. Kapalua is more tranquil than Kaanapali or Wailea yet only ~15 minutes away from Kaanapali and Lahaina for convenience. Although it's not the newest looking Ritz, I disagree with others who said it looked dated. I thought it looked classic/timeless. The lobby is beautiful and the room was great. The pools are really nice and we liked how 1 of 3 pools is adults only. The beach was closer to the main hotel than I expected. It was just a short walk downhill with golf cart shuttles routinely available to bring you back. However, the waves were pretty big. Even on the calmest days those who prefer calm water wouldn't want to swim here. The breakfast buffet (included with Chase Sapphire booking) was solid with some options rotating each day. The burger shack lived up to the hype. We never ate dinner at the hotel. There are only a couple other restaurant options walking distance from the hotel, but there are dozens within a 15 minute drive. The service was excellent as expected. Everyone from the front desk, concierge, housekeeping, valet, pool bar, etc. were great. A few things could be improved: - pillows were way too soft even when I asked for firmer ones - hotel bar closes way too early at 9:45pm - they should offer a shuttle for short trips or activities booked via the concierge (at least the golf course) - we were told you can't get a beach cabana after 12pm (we arrived around 2:30) even though there were tons empty and were willing to pay - something to do with the POS system”
Awesome place to enjoy Maui
marieaO9210OY · Family · 2026-07-22
10/10
“The Ritz Kapalua was the first Ritz I stayed at. What an amazing experience! The customer is at the center of everything they do. Location was beautiful (great rooms, amazing pool, easy access to ocean/beach). There was great dining options on site. I enjoyed every minute of being there and they made my family vacation exceptional!. I will seek out Ritz for future family vacations!”

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Where to stay in Kapalua

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