New York · New Jersey

The Ritz-Carlton New York, NoMad

Name: The Ritz-Carlton New York, NoMad
Address: 25 WEST 28TH STREET, New York, New Jersey, 10001, US
Rating: 8.8

25 WEST 28TH STREET, New York, New Jersey, 10001

The experience

Luxurious Accommodation

Located in the heart of New York, The Ritz-Carlton New York, NoMad offers elegant rooms with top-notch amenities including air conditioning, flat-screen TVs, and luxurious toiletries. Guests can indulge in a continental or American breakfast and dine at the on-site restaurant offering a variety of cuisines.

Exceptional Facilities

The hotel boasts a fitness center, sauna, and a kids' club for families. With free WiFi, private parking, and a garden, guests can unwind and relax during their stay. Additionally, multilingual staff are available 24/7 to cater to all needs.

Prime Location

Situated near iconic landmarks like the Empire State Building and Bryant Park, guests can easily explore the city. Whether it's shopping at Macy's or enjoying activities like cycling, The Ritz-Carlton New York, NoMad offers a convenient and luxurious stay.

Experience luxury and convenience at The Ritz-Carlton New York, NoMad. Book your stay now to create unforgettable memories.

At the hotel

Popular amenities

86 listed

24-hour front desk
24-hour security
Accessible parking
Aerobics
Air conditioning
Allergy-free room
Babysitting/child services
Bar
Barber/beauty shop
Beauty Services

View all amenities

Bike tours
Bowling
Breakfast in the room
Breakfast takeaway containers
Broadcast Live sport events
Cashless payment available
Cleaning standards that are effective against Coronavirus
Concierge service
Cycling
Daily housekeeping
Delivered food - securely covered
Dry cleaning
Express check-in/check-out
Facilities for disabled guests
Fax/photocopying
Fire extinguishers
First aid kit available
Fitness center
Fitness facilities
Fitness/spa locker rooms
Food delivered to guest room
Free WiFi
Fruits
Garden
Grocery deliveries
Guest rooms disinfected between stays
Guests can opt-out any cleaning services during stay
Hair Salon Services
Heating
Hot spring bath
Invoice provided
Ironing service
Key card access
Kid meals
Kids' club
Laundry washed per local authority guidelines
Lift / Elevator
Live music/performance
Luggage storage
Massage services
Meeting/banquet facilities
Mobile app for room service
Movie nights
Non-smoking rooms
Non-smoking throughout
Outdoor furniture
Packed lunches
Parking
Parking garage
Pet basket
Pet bowls
Pets allowed
Private check-in/check-out
Private parking
Restaurant
Room service
Safety deposit box
Sanitized tableware & silverware
Sauna
Shared stationery like menus, pens are removed
Smoke alarms
Spa/wellness center
Spa/wellness center services
Special diet menus - on request
Squash
Staff adhere to local safety protocols
Stand-up comedy
Steam room
Tennis court
Themed dinner nights
Toilet with grab rails
Valet parking
Walking tours
Wheelchair accessible
WiFi available
Wine/champagne

Live guest feedback

Guest reviews

8.8out of 10

Highs and Lows
KCon55 · Business · 2026-07-26
6/10
“The Ritz-Carlton New York, NoMad evokes mixed emotions. It has been over a year since I last visited, as I've recently found myself frequenting the Central Park location. I decided to return to NoMad because there's no comparison when it comes to the hard product with its modern and contemporary hotel, and I wanted to see how the property and service had evolved as the hotel celebrated its fourth anniversary. As a frequent traveler, I appreciate pre-arrival communication for simple requests like pillow type and climate control. The Guest Relations team, particularly Mary, was responsive, warm and kind, embodying the luxury hospitality expected from a brand like Ritz-Carlton. If this level of care extended to other departments, the hotel might achieve a Forbes 5-star rating, but it currently does not. Upon arrival, the atmosphere is sophisticated yet unwelcoming. Staff are not proactive in assisting with luggage or opening doors. In the chic lobby, I waited several minutes for a front desk agent to acknowledge me despite being the only guest there -- and I'm not referring to loyalty or status -- which also did not happen, but just a simple acknowledgement that another human was standing before him. The coldness was abundant and left the feeling that interacting with guests was an inconvenience. The rooms and views remain stunning and some of the best in the city. After 4 years, the newness is still in effect and that is of credit to the housekeeping and maintenance teams who care for the property day in and out. As some have mentioned, the A/C and climate control is lacking. After reaching out in advance, I still woke up several times in an uncomfortably warm yet beautiful room. You will need to decide which matters most to you. I am attempting to reach out to Engineering again to see what can be done. Here's to being able to finally crack the code on the third try. The Club Lounge is another standout: highly attentive and engaged attendants who maintain a peaceful environment whether to work or just relax. The culinary offerings throughout the day provide an excellent variety with José Andrés' signature influence. The F&B offerings are truly a highlight, shoutout to their manager Sophia. Ultimately, The Ritz-Carlton New York, NoMad excels in its pre-arrival communications, design and aesthetics of the hotel, and the Club Lounge. Yet, the not so great unwelcoming onsite interactions or multiple follow-ups for simple requests are not representative of a guest experience at a Forbes 4-star property. The priorities seem to be geared more to maintaining its standing as the "hottest" venue in the city than in delivering truly bespoke guest service. The inconsistent service makes sense as to why this beautiful hotel has yet to achieve and maintain 5-star status. The building does not make the experience at this level, the people do and that is where The Ritz-Carlton New York, NoMad does not deliver.”
Excellent hotel in Nomad
aquinocba07 · Couples · 2026-07-09
10/10
“I chose to stay here instead of our usual Ritz Central Park to change things up during our NYC trip. It was very nice, with stunning views. We love their Dyptique products and amenities were too tier! appreciated the welcoming staff. We will definitely stay here again!”
Tiny but might!!!
LaraFlynn · Business · 2026-06-18
10/10
“The Ritz-Carlton Nomad is a gem in so many ways but most especially because of the terrific staff. Everyone from the doormen to housekeeping are great but Paulina is the ultimate standout. Nothing says "we appreciate you" like being greeted (or welcomed back) by Paulina at the front desk. She deserves the keys to NYC because she embodies what is truly great about the Ritz-Carlton Nomad and New York City!!!”
It’s as good as they say.
Goldeelocks2980 · Couples · 2026-05-16
10/10
“Lived up to the hype. Phenomenal decor and design. Room was so spacious for NYC and had the most unreal view of lower manhattan right from our bed. Dined at both restaurants and they exceeded expectations. Definitely returning.”