Cleveland · Ohio

The Ritz-Carlton, Cleveland

Name: The Ritz-Carlton, Cleveland
Address: 1515 West Third Street, Cleveland, Ohio, 44113, US
Rating: 9

1515 West Third Street, Cleveland, Ohio, 44113

The experience

Prime Location in Cleveland City CentreSituated within a mile of iconic landmarks like the Rock and Roll Hall of Fame, Rocket Mortgage FieldHouse, and Progressive Field, The Ritz-Carlton in Cleveland offers the perfect blend of convenience and luxury.

Luxurious Room AmenitiesGuests can indulge in the comfort of a flat-screen cable TV, a well-equipped desk with built-in power outlets, and complimentary WiFi during their stay at The Ritz-Carlton, Cleveland.

Top-Notch FacilitiesWith an on-site fitness center, a fine dining restaurant, and versatile meeting spaces, this hotel caters to the needs of both leisure and business travelers.

Experience the epitome of luxury and convenience at The Ritz-Carlton, Cleveland. Book your stay now to elevate your travel experience.

At the hotel

Popular amenities

61 listed

24-hour front desk
Air conditioning
Allergy-free room
Bar
Bowling
Breakfast in the room
Business center
CCTV in common areas
CCTV outside property
Cleaning standards that are effective against Coronavirus

View all amenities

Concierge service
Cycling
Daily housekeeping
Dry cleaning
Electric vehicle charging station
Express check-in/check-out
Facilities for disabled guests
Family rooms
Fax/photocopying
Fire extinguishers
Fitness center
Fitness classes
Fitness facilities
Fitness/spa locker rooms
Food delivered to guest room
Fruits
Guest rooms disinfected between stays
Guests can opt-out any cleaning services during stay
Hand sanitizer in guest room and key areas
Heating
Hiking
Ironing service
Key card access
Laundry washed per local authority guidelines
Lift / Elevator
Meeting/banquet facilities
Minimarket on site
Non-smoking rooms
Non-smoking throughout
Paid WiFi
Parking
Personal trainer
Pets allowed
Physical distancing in dining areas
Physical distancing rules followed
Private parking
Restaurant
Room service
Safety deposit box
Sanitized tableware & silverware
Sauna
Security alarm
Shared stationery like menus, pens are removed
Smoke alarms
Staff adhere to local safety protocols
Tennis court
Toilet with grab rails
Wheelchair accessible
WiFi available
Wine/champagne
Yoga classes

Live guest feedback

Guest reviews

9.0out of 10

Great bar experience!
Mobile34686082472 · Couples · 2026-07-20
10/10
“Went to the bar hoping to see some MN Twins ball players! We were greeted by the front desk with a great smile as we made our way to the bar on the 6th floor. Bartender was very friendly & engaging. Not pretentious at all, like I expected. Got autographs from Brooks Lee & Glen Perkins!”
Ritz is a nice 3 star Brand. It’s the Morton’s steakhouse of hotels and that is not a compliment
CDUB212121 · Solo travel · 2026-06-23
4/10
“Number one worst pillow I’ve ever slept on cheaper than some of the pillows have had in three star hotels. It’s like private equity had a baby and it was to put in the cheapest furniture with no soul or style. Hotel itself is understaffed, valet was a nightmare only good part was awful. Breakfast waffles were good and gym. They had to wait five minutes for someone to come to the hostess stand. Is this the best Cleveland has to offer? If so, I am short on Cleveland”
Repeated Stays, Repeated Disappointments
davidoW3493UF · Solo travel · 2026-04-22
6/10
“I have stayed at this property several times, and it continues to fall short more often than it delivers. While it carries the Ritz-Carlton name, the overall experience does not consistently meet that standard. During my most recent stay, I again attempted to use mobile check-in. As with prior visits, it did not work, and I ultimately had to check in at the front desk. Staff attributed this to an “app glitch,” which is the same explanation I have received multiple times. At this point, it appears to be a recurring issue rather than an isolated one. Check-in itself was slow, with multiple guests waiting, and the staff was not particularly welcoming or attentive. The layout does not help the situation. The fireplace is positioned near the check-in line, which may have been intended to enhance the atmosphere, but in practice it makes an already crowded and uncomfortable waiting area worse. After checking in, I asked for contact information for the front desk manager. No business cards were available, and staff could not provide direct contact details. One employee later identified themselves as a front desk manager and offered assistance, but given the experience up to that point, it did little to instill confidence. The room was acceptable but unremarkable. It was slightly better than what you might find at a lower-tier brand like a Fairfield Inn, but it did not reflect a luxury standard. The mattress had a noticeable dip in the middle, suggesting it is due for replacement. There are a couple of positives. The location is excellent, right in the center of downtown Cleveland with direct access to the Terminal Tower complex. In addition, the fitness center is genuinely top-notch and one of the stronger features of the property. That said, I have stayed at other Ritz-Carlton properties, and this one does not compare favorably. The pricing and brand set a high expectation, and this property does not consistently deliver an experience that justifies either.”
Rosa from f&b is WONDERFUL!
N1734NIgiuseppinad · Business · 2026-02-01
10/10
“Rosa from the conference room was incredibly sweet and accommodating. She made the entire experience smooth and pleasant truly a pleasure to work with!”