Charleston · South Carolina

The Palmetto Hotel

Name: The Palmetto Hotel
Address: 194 East Bay Street, Charleston, South Carolina, 29401, US
Rating: 9.4

194 East Bay Street, Charleston, South Carolina, 29401

The experience

Convenient Amenities for Your Comfort

Make use of complimentary wireless internet, concierge services, and a nearby fitness facility to enhance your stay. Enjoy a delightful meal at the on-site restaurant or unwind at the bar/lounge.

Luxurious Accommodations

Rest in one of the 45 air-conditioned rooms featuring Smart TVs and minibars. Stay connected with complimentary Wi-Fi and enjoy digital programming. Relax in the private bathroom with a rainfall showerhead and designer toiletries.

Prime Location in Charleston

Experience the charm of Charleston Historic District with a stay at The Palmetto Hotel. Just a short walk from Port of Charleston Cruise Terminal and Charleston City Market, immerse yourself in the beauty of Waterfront Park and the historic Dock Street Theater.

Book your stay at The Palmetto Hotel for a luxurious and convenient experience near Port of Charleston Cruise Terminal.

At the hotel

Popular amenities

27 listed

24-hour front desk
Accessible shuttle
Braille or raised signage
Concierge service
Covered parking
Coworking spaces
Elevator
Free bicycles on site
Free breakfast
Free English breakfast

View all amenities

Free use of nearby fitness center
Free WiFi
Health or beauty spa nearby
Luggage storage
Meeting rooms
No accessible shuttle
Private picnics
Proposal/romance packages available
Secured parking
Smoke-free property
Stair-free path to entrance
Tours/ticket assistance
Visual alarms in hallways
Walkway to water
Well-lit path to entrance
Wheelchair-accessible on-site restaurant
Wheelchair-accessible public washroom

Live guest feedback

Guest reviews

9.4out of 10

Boutique Style with Noticeable Service Trade-Offs
NiklasB171 · Family · 2026-01-02
6/10
“As someone who stays over 120 nights per year in hotels, I feel comfortable comparing experiences across a wide range of properties. While the hotel is stylish and well located, the overall value did not meet expectations. At approximately 1,100.- for two nights, even during New Year’s Eve, the experience felt overpriced. The rooms are on the smaller side, and comfort did not fully match the rate. Breakfast was acceptable but quite limited, with no variety across days and no alternative milk options. A simple request for a straw for our toddler was declined in a way that felt unnecessarily abrupt. The pet cleaning fee of 150.- stood out as particularly high — higher than we’ve paid at many luxury hotels, where the service level is noticeably stronger. In my experience, this stay reflected a common issue with some boutique hotels, where design and branding seem to come at the expense of service depth. Overall, a pleasant concept, but the pricing and service level were misaligned during our stay.”
Our stay at the Palmetto
Getaway47257632191 · NONE · 2025-12-15
8/10
“We loved the location and vibe of this hotel. We would have no complaints except it is located on a very busy street. There is a lot of road noise at night and early morning. We were placed in one of the balcony rooms in the front. Would recommend requesting a room not on the street and it would be a non-issue. There is hot chocolate, coffee, and water in the beautiful lobby and we enjoyed delicious cocktails at the bar. All of the staff were friendly and courteous. Overall, I would recommend the hotel for location with walkability to many of the main attractions.”
Overpriced Stay at Budget Hotel
dewittmorgan · NONE · 2025-11-17
2/10
“We stayed here two years ago and really enjoyed ourselves; it definitely looked and felt like a luxury hotel. Unfortunately, while the rates are even higher, the standard is clearly lower. The carpets are stained in the hallways and our room is disgusting. Stained carpets, bathroom vent caked with dust and falling from the ceiling, missing pieces of floor trim, and the worst caulking I’ve ever seen in a shower. I stay at a Hyatt for work 50 nights a year and this is below even budget hotel standards. Customer service is equally bad evidenced by no valet available to take our car at checkin…last stay we were met curbside before we even got out of the car…this time we were directed to pull around the corner and park the car ourselves. Room 308; I’m happy to send you pictures. Our daughter will be at CofC for the next 4 years, but this is the last $2000 you’ll get from us and we’ll no longer recommend this hotel to anyone visiting the area.”
beautiful hotel
ac1028 · NONE · 2025-11-16
10/10
“beautiful hotel in a very convenient location. thoughtful decor down to the simplest detail. top of the line! very nice continental breakfast included with your room.”