Scholar Morgantown, Tapestry Collection by Hilton

My stay at Scholar Morgantown, Tapestry Collection by Hilton, was an excellent reminder of why travelers are increasingly choosing Marriott over Hilton. The hotel charged me for parking despite its parking garage being closed for renovations and unavailable for guest use. I was forced to find and pay for parking elsewhere, yet the charge still appeared on my bill. I was also charged for marketplace purchases despite having a food and beverage credit that should have covered them. What was even more disappointing than the billing errors was the complete lack of customer service. The front desk was routinely unattended. At check-in, we stood waiting until we finally had to track down an employee ourselves. When assistance finally arrived, the interaction felt more like an inconvenience to the staff than a welcome to paying guests. Mistakes happen in hospitality. What matters is how they're handled. In this case, the hotel created the problems, charged guests for unavailable amenities, failed to provide the level of service expected from a Hilton property, and then left me to spend my own time pursuing a resolution whilst being incredibly rude throughout the entire process. I cannot think of another hotel where I was charged for amenities that did not exist during my stay while simultaneously receiving some of the least attentive service I have experienced. The only mistake I made was choosing this property instead of a Marriott. Hilton has built its reputation on service and guest experience. Unfortunately, this property did not reflect either. I will not be returning and would strongly encourage other travelers to consider alternatives before booking here.