Kelowna · British Columbia

Best Western Plus Kelowna Hotel & Suites

Name: Best Western Plus Kelowna Hotel & Suites
Address: 2402 Highway 97 N, Kelowna, British Columbia, V1X4J1, CA
Rating: 8.8

2402 Highway 97 N, Kelowna, British Columbia, V1X4J1

The experience

Luxurious AmenitiesThis British Columbia hotel offers a full-service spa, indoor heated mineral pool, and a gym for guests to unwind and stay active during their stay.

Culinary DelightsIndulge in delicious meals at the on-site restaurant serving dinner and a pub offering lunch and dinner options. Start your day right with a complimentary hot breakfast buffet in the Atrium.

Convenience and ComfortEnjoy modern amenities in the guest rooms such as a 40-inch flat-screen TV and an iPod docking station. Take advantage of the complimentary airport shuttle, outdoor hot tubs, and free Wi-Fi offered by the hotel.

Book now to experience the perfect blend of relaxation and convenience at Kelowna Best Western Hotel and Suites.

At the hotel

Popular amenities

64 listed

24-hour front desk
Accessible parking
Air conditioning
Allergy-free room
ATM/cash machine on site
Bar
BBQ facilities
Breakfast takeaway containers
Business center
Cashless payment available

View all amenities

CCTV in common areas
CCTV outside property
Cleaning standards that are effective against Coronavirus
Daily housekeeping
Delivered food - securely covered
Designated smoking area
Dry cleaning
Electric vehicle charging station
Express check-in/check-out
Face masks for guests available
Facilities for disabled guests
Family rooms
Fax/photocopying
Fire extinguishers
First aid kit available
Fitness center
Food delivered to guest room
Free Parking
Garden
Golf course
Guest rooms disinfected between stays
Guests can opt-out any cleaning services during stay
Heated pool
Heating
Hot tub/Jacuzzi
Indoor pool
Key card access
Laundry
Laundry washed per local authority guidelines
Lift / Elevator
Luggage storage
Massage services
Meeting/banquet facilities
Non-smoking rooms
Non-smoking throughout
Parking
Pets allowed
Physical distancing in dining areas
Physical distancing rules followed
Picnic area
Restaurant
Room service
Safety deposit box
Salt-water pool
Screens / Barriers between staff and guests for safety
Shared stationery like menus, pens are removed
Smoke alarms
Spa/wellness center
Staff adhere to local safety protocols
Swimming pool
Terrace
Vending machine - drinks
Vending machine - snacks
WiFi available

Live guest feedback

Guest reviews

8.8out of 10

Sarmad M Qureshi · solo traveller · 2026-09-11
4/10
“Nothing special”
Worth knowing: There was no maintenance no staff to take care of issues curtains broken bathroom overflow old gotel and hi prices and customer support is too late
Good location but value and facilities was not worth it.
Ziella · solo traveller · 2026-09-09
6/10
“The rooms were huge and it's nice that there was direct access to the green space in the back. It helped getting the puppy out and also accessing the pool area. Staff were polite and smiling. Two hot tubs are outside were ok but these are very small for such a huge property with very many guests on a peak season. The guests come in huge groups (sports teams, families, tourists alike, etc.) Imagine the wait to habe your turn, or the number of people actually in it. The location was nice, it was accessible and nearby some stores or shops if you need some stuff the last minute.. However for a family or guests who wants to relax, I recommend considering other properties that are comparable to this one. In our opinion and experience, the value of what we paid for three nights wasn't reciprocated really well.”
Worth knowing: The pet-friendly rooms are not bookable thru Booking.com , all it says is that they are pet-friendly. You have to ensure that you call the hotel after booking (or even prior) to make sure there is still a pet-friendly room available. We stayed for three nights during a long weekend. Another surpise we found out was that all rooms located on the first floor (pet-friendly ones) do not have a microwave on them at all. This is the first (and hopefully only) hotel that we have ever been to that does not have a microwave in a room. Wheb we discovered and asked, we were told that only suites do have the microwave. So if you want something warmed up, you have to bring it to the front desk every time.. Although they said that it's not an inconvenience for them (staff), it's still and inconvenience for guests to do so each time. The staff also have to heat it downstairs in the staff area/kitchen so that takes time. It's a little concerning too since someone else is handling your food. So be prepared for that. We have children and a pet and have dietary needs so this was a disappointment for us. Other issue we encountered during our second night was that the A/C stopped working. Kids especially couldn't sleep as it was warm. The staff brought an electric fan which eventually helped. Housekeeping left dirty face towels on the bathroom counter. They replenished the other towels but perhaps just forgotten the dirty ones. Those ones looked like they were small rags that were used to clean the surface though— not exactly the face towels that we actually used. The floor does not get cleaned as well. We still see debris and dust. Lastly– the indoor swimming pool needs to be cleaned and maintained properly. First time we used it and the water is obviously icky (should I say salty? yuck.) We didn't stay as much as we intended to so kids were a bit upset.
I liked that I could walk through the center to swim/sit by the pool
Gwen · solo traveller · 2026-09-09
8/10
“Could walk to some restaurants/stores”
Worth knowing: My balcony was tiny and I should’ve been told it looked into the parking lot. No choice in pillows, too big and fluffy. Got a sore neck. No movies to watch on the tv. Took a while to figure out how to use the remote.
Amazing
Harmanpreet · solo traveller · 2026-09-07
9/10
“yes”
Worth knowing: i like